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Answers to Readers' Questions on ISO 9000:
Required Records
The following 6 comments and questions have been sent in. They are listed according to date.
List of first 10 items
- Auditor issued a corrective action
- Wants ISO 9001 certification in Pakistan
- How do I prepare records for ISO 9000?
- How many companies in Pakistan are ISO Certfied?
- Can consulting inductry exclude some paragraphs?
- Getting ISO 9000 certification in Pakistan
Auditor issued a corrective action
Question
January 4, 2008
We were recently audit for recertification and were issued a corrective action for..."Not all system documentation (records) identified and maintained per control of records procedure"...specifically machine maintenance records. I know ISO9001 fairly well, I am the Quality System Cooordinator and for the life of me I cannot understand or figure out where this falls under ISO...my best guess would be under 7.1 d) but does that mean that auditors are now allowed to tell companies the types of records they need to retain or am I just not understanding the requirements? Any help is greatly appreciated. BTW, nice website, I like using it to help train my internal auditors. Thanks.
Joe - USA
15049
Answer
Your ISO 9001 documentation should give the procedure of how you will control your records. Certainly, you should keep records concerning machine maintenance. Now if your procedure states that all you have for machine maintenance is a check-off sheet, then that would suffice, since you are following your procedures.
Section 4.2.4 is Control of Records in ISO 9000:2000. It sounds like your procedure states you have maintenance records, but you don't. But also note that some auditors get over-enthusiastic and try to tell companies to do things beyond what the company has documented.
I'm glad the material has been useful to your people. I really should update the manual to the latest ISO 9000 version.
Wants ISO 9001 certification in Pakistan
Question
April 19, 2007
Sir, we are manufacturer and fabricator of oil tankers ,we want ISO 9001 Certification . pls send us list of companies which are able to take certificat in pakistan.
Tanks
Mehboob - Pakistan
13611
Answer
Check ISO Pakistan at http://www.isopakistan.com/. They have a listing of ISO 9000 certified companies and consultants in the area.
Best wishes in getting your certification.
How do I prepare records for ISO 9000?
Question
May 31, 2006
how do i prepare records and forms for a company who is going for ISO certification?
RAKESH - INDIA
11239
Answer
Upper management must decide what records they want and need to keep in order to run their business effectively. That includes personnel records, financial records, and documentation that products have been inspected and delivered, among other things.
ISO 9000 requires that you list the documents and records the company is going to keep and a procedure to control those records. Then, they want verification that the company is following what it says it will do.
How many companies in Pakistan are ISO Certfied?
Question
September 21, 2005
How many companies in Pakistan are ISO Certfied?
Khalid - Pakistan
8215
Answer
I am sorry, but we do not have that information. You might check with the International Standards Organization (ISO) at www.iso.org
Can consulting inductry exclude some paragraphs?
Question
September 13, 2004
Can Consulting Industry (Consultation on Wealth mangement & Business Finance)exclude Clause 7.3 Design & Development
Rohan - India
4247
Answer
Manufacturing companies use ISO 9001, while other companies can use ISO 9002, which excludes such paragraphs as 7.3 and others related to manufacturing.
Getting ISO 9000 certification in Pakistan
Question
September 5, 2004
hi i want to know the proceure of getting iso certification in pakistan plz inform me in detail that how companies in pakistan can get iso certification thanx let me inform as soon as possible
sadaf - Pakistan
4173
Answer
Organizations that give certification in Pakistan can be seen at:
http://www.iso.org/iso/en/info/ISODirectory/Country/country_PK.html
Also the Pakistan Institute of Quality Control may provide some help:
http://www.piqc.com.pk/index.html
Best wishes in getting certified.
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