Sample section of rationale ISO 9000 Quality Policy Manual. Also refer to business improvement, organization, TQM, Total Quality Management, procedures, work instructions, ASQ, Ron Kurtus, School for Champions. Copyright © Restrictions
Sample ISO 9000 Quality Policy Manual - Sec. 4.12
by Ron Kurtus (14 March 2001)
The following material is section 4.12 of a Quality Policy Manual, used to satisfy the ISO 9001 standard. This material follows the rationale approach to stating company policies and is intended as an example of this approach as well as a sample of a Quality Manual.
For other sections, refer to the Manual Table of Contents
4.12 Inspection and Test Status
In our company, we perform many tests on our product.
Rationale
We believe it is important to keep records of those tests. This is to ensure the tests were done correctly, to use the records as reference, to verify the completion of the tests, to use in case of audits and to issue for statistical studies.
We believe that effective recording of inspection and test status will result in reduced costs due to eliminating wasted effort and material. It will also ultimately result in increased business due to customer satisfaction from getting expected goods and services.
Policy
Thus, in order to avoid duplication of efforts or missed inspections or tests, it is the policy of this company to adhere to the ISO 9001 section 4.12 standard on Inspection and Test Status and always identify the inspection and test status of our product. This is done by using markings, authorized stamps, tags, labels, routing cards, inspection records, test software, physical location, or other suitable means, which indicate the conformance or nonconformance of the product with regard to inspection and tests performed.
It is our policy to maintain the identification of inspection and test status, as necessary, throughout production and installation of the product. We do this to ensure that only the product that has passed the required inspections and tests is dispatched, used, or installed.
It is our policy to keep records to identify the inspection authority responsible for the release of conforming product (see section 4.16).
Resources
The following are some resources on this topic.
Websites
ISO Online - International Organization for Standardization website
ISO 9000 References and Resources
Books
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Sample Quality Manual: 4.12 Inspection and Test Status