Sample section of rationale ISO 9000 Quality Policy Manual. Also refer to business improvement, organization, TQM, Total Quality Management, procedures, work instructions, ASQ, Ron Kurtus, School for Champions. Copyright © Restrictions
Sample ISO 9000 Quality Policy Manual - Sec. 4.16
by Ron Kurtus (14 March 2001)
The following material is section 4.16 of a Quality Policy Manual, used to satisfy the ISO 9001 standard. This material follows the rationale approach to stating company policies and is intended as an example of this approach as well as a sample of a Quality Manual.
For other sections, refer to the Manual Table of Contents
4.16 Quality Records
In our company, we perform various tests, checks, and such on our products.
Rationale
We believe it is important to keep records that document and verify the quality (adherence to specification and contract) of our product. This is to make sure we deliver quality product, as well satisfy customer expectations.
We believe that effective quality records will result in reduced costs by helping eliminate wasted effort and material. It will also ultimately result in increased business due to customer satisfaction from getting expected goods and services.
Policy
Thus, in order to demonstrate the achievement of the required product quality, it is the policy of this company to adhere to the ISO 9001 section 4.16 standard for Quality Records and establish and maintain quality records. This also verifies the effective operation of our quality management system. We include pertinent subcontractor quality records as an element of these data. All quality records are legible and identifiable to the product involved.
It is our policy to use Procedure section 4.16 to explain how we identify, collect, index, file, store, maintain, and perform disposition of our quality records.
It is also our policy to store and maintain our quality records in such a way that they are readily retrievable. They are stored in facilities that provide a suitable environment to minimize deterioration or damage and to prevent possible loss, as per Paragraph 4.16 on Storage. It is our policy to establish and record retention times of our quality records.
Where agreed contractually, it is our policy to make our quality records available for evaluation by the purchaser or the purchaser's representative for an agreed period.
It is our policy to have records stored by the department that is responsible for their establishment.
Resources
The following are some resources on this topic.
Websites
ISO Online - International Organization for Standardization website
ISO 9000 References and Resources
Books
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Sample Quality Manual: 4.16 Quality Records