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Mini-Quiz of Steps to Improve or Grow Your Business by Ron Kurtus - Succeed in Improving and Growing Your Business. Also refer to measuring, metrics, organization, reducing costs, customers, Total Quality Management, TQM, ISO 9000, performance, School for Champions. Copyright © Restrictions

Mini-Quiz: Steps to Improve or Grow Your Business

by Ron Kurtus (revised 20 November 2011)

Take this Mini-Quiz to check your understanding of the lesson material.

1. What is the first thing you need to know before trying to improve your business?

What is the competition up to?

What is your definition of improvement?

What do the union leaders think?

2. How can you reduce costs?

Reduce the number of rejected parts.

Lower wages as much as you can.

Rent instead of buying.

3. Why do customers return?

We are the only business in the area.

To complain about the product.

They were satisfied the last time they purchased.

If you got all three correct, you are on your way to becoming a Champion in Business improvement. If you had problems, you had better look over the material again.


Be courageous


Resources and references

Author's Credentials

The following are resources on this subject:

Websites

ISO 9000

Total Quality Management (TQM)

eCommerce

Business Resources

Books

Top-rated books on Business


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Mini-Quiz: Steps to Improve Your Business



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