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Mini-Quiz: Tips to Improve Your Listening Ability

by Dr. Stephen D. Boyd, Ph.D., CSP (20 October 2004)

Take this Mini-Quiz to check your understanding of the lesson material.



1. Why bother repeating the person's name?

It gets you to listen instead of immediately talking

So the person will know who you are talking to

It will distract the person and keep him off guard

2. Why pause before picking up the phone?

To make the person think you are real busy

To see if it is a telemarketer

To prepare yourself to listen

3. What should you do if your attention drifts off in a conversation?

Tell the person to get to the point

Admit you were having problems listening

Just say, "Yes, yes. I know all that stuff."

If you got all three correct, you are on your way to becoming a Champion in Communications. If you had problems, you had better look over the material again.


Everyone likes to be listened to


Resources and references

The following are resources on this subject.

Author

Stephen D. Boyd, Ph.D., CSP, is a professor of speech communication at Northern Kentucky University in Highland Heights, Kentucky. See additional articles and resources at http://www.sboyd.com. He can be reached at 800-727-6520 or at info@sboyd.com

Websites

Ron Kurtus' Credentials

Communication Resources

Books

Top-rated books on Interpersonal Communication


Questions and comments

Do you have any questions, comments, or opinions on this subject? If so, send an email with your feedback. I will try to get back to you as soon as possible.


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