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Mini-Quiz: Using TQM for a Competitive Advantage in Business

by Ron Kurtus (revised 28 February 2007)

Take this Mini-Quiz to check your understanding of the lesson material.



1. What is a good way to get an advantage by reducing costs?

Eliminating many workers dramatically can reduce payroll expenses

Using a good accountant who can make costs seem low

Improving work processes can result in lower costs than your competitors

2. Why should you help your suppliers provide you with quality goods?

It is in your best interest and will give you a competitive advantage

You want them dependent on you, so they won't deal with your competition

You shouldn't, because that is their job

3. What is the best way to satisfy a corporate customer?

Exceed their expectations

Give kick-backs to corporate executives

They are never satisfied

If you got all three correct, you are on your way to becoming a Champion in Winning Competitions. If you had problems, you had better look over the material again.


Seek excellence


Resources and references

Ron Kurtus' Credentials

Websites

US Big-3 Auto Makers and Labor Cost Squeeze

Competition Resources

Succeed in Business with TQM

Books

Top-rated books on Business Competition

Top-rated books on Total Quality


Questions and comments

Do you have any questions, comments, or opinions on this subject? If so, send an email with your feedback. I will try to get back to you as soon as possible.


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