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Mini-Quiz: Measuring Your Online Business

by Ron Kurtus (revised 13 July 2006)

Take this Mini-Quiz to check your understanding of the lesson material.



1. Why should service or repair be included in your broad costs?

To justify an increase in price

They have nothing to do with costs

They add to cost of making and selling the product

2. Why is it difficult to measure customer satisfaction?

Because it often must be done as a survey

Because most customers are angry at us

Because it is such a waste of time

3. Why measure supplier performance?

To try to control their business

It is not necessary

It reflects on your total cost

If you got all three correct, you are on your way to becoming a Champion in eCommerce. If you had problems, you had better look over the material again.


Verify through measurement


Resources and references

Ron Kurtus' Credentials

Websites

eCommerce Resources

Books

The Goal by Eliyahu M. Goldratt; Northriver Press (1992) $19.95 - A best-selling book on production techniques or theories, written in the form of a novel.

Competing Against Time by George Stalk, Jr. and Thomas H. Hout, The Free Press, (1990) $27.95 - Time is used as a metric in this approach on improving business performance.

Top-rated books about Online Business

Top-rated books about eCommerce


Questions and comments

Do you have any questions, comments, or opinions on this subject? If so, send an email with your feedback. I will try to get back to you as soon as possible.


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