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Feedback Q&A on ISO 9000

by Ron Kurtus

Readers have sent in a total of 104 comments and questions on ISO 9000 issues. They are listed according to date.

You can read them to further your understanding of the subject.

List of next 10 letters




General Wants a link added Canada
General Wants a certifcate for learning ISO 9000 Ireland
General Is certification worth it? Pakistan
General Can I download a pdf of sample manual? USA
General Agonizing about organizing my business USA
Rationale Approach How to apply ISO 9000 in a school India
Compliance vs Certification Should we continue to be ISO 9000 certified? USA
Reasons for ISO 9000 Purpose of getting ISO 9000 certfied India
Internal Audits Company wants to let certification expire USA
Reasons for ISO 9000 Documents required for ISO 9000 registration India

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First 10 letters

Wants a link added

Topic: General


February 18, 2010

Hi, I came across your website recently and would like to exchange links. My website is I am an expert in ISO 9001 quality management systems with 20 years of experience helping organizations through consulting and training. I have a resource page with online courses and self-help information that will definitely benefit your readers interested in this topic.

Art - Canada



I added a link to your site on ISO 9000 Resources at:

Best wishes in your business.

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Wants a certifcate for learning ISO 9000

Topic: General


February 6, 2010

I want to know more about it, and would I get a cert. after the course.

albert - Ireland



You can go through our lessons to help you understand the subject. We do not give tests or certificates.

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Is certification worth it?

Topic: General


November 7, 2009

suppose there is a company which is certified by ISO 9000 and an other company which is not don't you think that being a certified their product or service is more costly as compare which is not certified quality also can be improve without certified
so my question is that why should we certified when it is costly?

muhammad - Pakistan



Although ISO 9000 certification does help a company operate better, the main reason companies become certified is because their customers require it. The fact that they are certified is also used in their advertising.

The company management must weigh whether it is cost effective for them to have ISO 9000 certification or not. Some found it was not worth it, so they did not bother.

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Can I download a pdf of sample manual?

Topic: General


October 22, 2009

I understand I can download a pdf of sample manual. Can you tell me where / how to do this?

Maureen - USA




There is a link to open the PDF file on the page. Then simply save the file from Save on the PDF menu.

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Agonizing about organizing my business

Topic: General


October 10, 2009

I am very much interested to know more about organizing my bussiness ...I have heared people say organize or agonize thing I know at this time is that I am agonizing becase of the work load I have in life ...but I do not know how to organize things in a better way could you help me ?

melaku - USA



ISO 9000 concerns documenting what you promise to do in your business, as well as what you have done. It also encourages documenting procedures of how you or your workers do their tasks.

At a very simple level, you can have a policy manual, explaining how you plan to run your business. This is defining your hours of business, the tasks and duties of management and workers, and what you are selling to your customers. You also should define what to do if a customer is not satisfied or the product does not work properly.

Following the ISO 9000 quality manual gives more details in defining your business and organizing it.

Note that if you define your duties and organize your work, then your workload is be reduced dramatically. It is worth the effort. Agonizing about it is really procrastination, that can cost you a lot of money.

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How to apply ISO 9000 in a school

Topic: Rationale Approach


September 21, 2009

Give sample of a document which suit for education institution having the students of age group 11years to 17 years.

subramanian - India



ISO 9000 concerns writing documents that explain what you plan to do and then verifying that you followed your requirements. It also concerns writing out procedures of what people do in their jobs.

Applying ISO 9000 to a school means you would document what you plan to teach the students and how you will verify you have achieved those goals. This is often done as a syllabus in some schools. Also, there should be a standard way of teaching that a new teacher could read to know how you will educate the students.

ISO 9000 gives a good framework for operating a school effectively.

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Should we continue to be ISO 9000 certified?

Topic: Compliance vs Certification


June 7, 2009

We have been ISO 9000 certified since 1996. We currently are certified under the ISO 9000-2001 Standards. We are a janitorial and packaging distributor in Michigan. We do not manufacture any of our product. Our certification was due to a requirement by one of our customers back in the 1990's. This seemed to be the "buzz word" back then, however we have never received new business as a result of our certification. We have maintained our certification for PR and Marketing purposes even though we feel we have gone "beyond" ISO. No one looks at the policies and procedures for every day operations. They are "dusted off" prior to an audit. A couple years ago we implemented a Process Improvement Team made up of Team Leaders. This team is cross-functional and develops flow charts for documenting processes. This not only covers the process for one shows the whole process flow. This is used 100% compared to any of the written ISO requirements. Our question is: Due to a recent downsizing, we no long have a Quality Manager. We are facing an audit in September and wondering if it is still relevant in 2009 to be certifed.

Lori - USA



Although ISO 9000 can be very useful in organizing the operation of the business, the main reason companies became certified was as you said satisfy requirements of customers and for marketing purposes. The policies and procedures are worth keeping, especially during downsizing when people with vital information may be leaving the company. But also it sounds like your company is beyond ISO 9000 in maintaining documentation and quality practices.

If your customers are no longer requiring you to be ISO 9000 certified, and since it is no longer much of a marketing advantage, I see no reason to continue spending money maintaining your certification. If you keep up good business practices, you can still advertise that you are ISO 9000 compliant, if anyone would ask.

A big problem downsizing is that the quality area and companies is easy to cut, but it can really hurt a company in the long run if practices becomes sloppy.

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Purpose of getting ISO 9000 certfied

Topic: Reasons for ISO 9000


February 23, 2009

I would first of all like to know that
1. which type of industry requires iso certification e.g exporter , importer , manufacturer etc
2. what is the purpose of getting iso certified
3. what are the benefits
etc & etc

gurdip singh - India



Almost every industry could use ISO 9000. Usually, customer companies require ISO 9000 certification from their suppliers. But certification is also used as a marketing tool to advertise that the company produces quality goods.

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Company wants to let certification expire

Topic: Internal Audits


February 13, 2009

I am part of a very large Company. In that company we have several manufacturing plants that are ISO certified. Our upper management in the corporation are considering letting our "Corporate" ISO certificate expire and simply certify each plant independently. The plants rely on Corporate for Purchasing, Metrology, Engineering and Customer Sales.

Question: What do think about trying this? There are several of us concerned about attempting this, but, our upper management sees dropping the Corporate Certification as an opportunity to reduce costs. Please let me know what you think, any drawbacks? show stoppers etc... Thanks

Jerry - USA



Some companies jumped on the ISO 9000 bandwagon for marketing purposes, showing they were a quality company. Many others did so because customer companies or international trade required it.

If your company is not required by its customers to be ISO 9000 certified and see no value in advertising that they are certified, then there may be some logic in letting it expire.

A problem with dropping certification for Purchasing, Metrology, Engineering and Customer Sales is that often self-certification falls by the wayside. Even large companies that maintain ISO 9000 certification find ways to shortcut it and avoid fulfilling the requirements.

If I found that my supplier had a section of Manufacturing certified but did not bother with Engineering, I would be concerned. I would want assurance that the Engineering group was following Best Practices and are documenting what they do.

Streamlining the existing Corporate certification and improving its processes might be more cost effective than letting certification expire.

You can put in your two-cents to upper management, but unfortunately they probably have already made up their minds and aren't interested in any other opinions.

Hopefully, everything will work out for your company and that their decision is the correct one.

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Documents required for ISO 9000 registration

Topic: Reasons for ISO 9000


May 13, 2008

Pl kindly send me the detail information as well documents required for iso registration...

Jyotika - India



It is good to check with the ISO 9000 Registrar for documents they require. Also see: and

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