Reader questions and feedback on ISO 9000 to succeed in business. Also refer to excellence, quality, TQM, standards, international, success, Ron Kurtus, School for Champions. Copyright © Restrictions
Answers to Readers' Questions on ISO 9000:
Manual Sample
The following 13 comments and questions have been sent in. They are listed according to date.
List of first 10 items
- Looking for an example of a quality manual
- Looking for ISO 9001:2000 manual
- What is a nonconforming product?
- Please email me the ISO 9000- Manual Sample
- Can be unmanagable
- How can small companies follow ISO 9000?
- Describing traceability
- Do you have an updated sample of Subclause 4.4?
- Dfference between procedure and work instruction?
- ISO 9000 for canning peaches
Looking for an example of a quality manual
Question
January 16, 2006
I am new to quality and was looking for an example of a quality manual and I found the quality policy manual for Kurtus Technologies. May is use this manual as a model/template for my quality manual??
Gary - USA
9688
Answer
Feel free to use the material as a model. Note that the Quality Manual is for ISO 9000 1992, which is the old version. We are updating that manual to be for the latest version, ISO 9000 2000.
The new version has most of the 1992 paragraphs, but they have re-organized them and trimmed down some of the issues. It is still good as a starter. I'll contact you when we have the new version up.
Note that our approach is to add a rationale for doing the various activities in each paragraph. That is not a requirement, but we feel it makes the system more meaningful to a company's bottom line.
Looking for ISO 9001:2000 manual
Question
November 18, 2005
do u have a sample specimen of quality manual based on iso 9001:2000?
I would be glad if u could guide me on that.
prashant - india
9000
Answer
I'm sorry but the manual we have is ISO 9000 1992. A person should be able to use the old manual and simply update the new sections.
What is a nonconforming product?
Question
June 3, 2005
What does the product in "nonconforming product" refer to? Only the final product that is sent to the customer or does it include raw material and work-in-process as well?
Scott - USA
7162
Answer
It is a product that does not conform to specifications. It may have been sent to the customer or flagged by quality inspection.
An example is clothes that are marked down because of some small sewing defect. Also often returned products are considered nonconforming. They can then be sold "as-is", reworked, or scrapped.
Please email me the ISO 9000- Manual Sample
Question
May 7, 2005
Please email me the ISO 9000- Manual Sample.
Thanks
Christiane - USA
6896
Answer
There is a link on the page to download the PDF of the manual. Click and then save.
Can be unmanagable
Question
February 15, 2005
It appears that many organizations have many processes, and sometimes it seems that there are processes to monitor etc processes. If all of these processes must be controlled and demonstrat effectivity, it seems that simply controlling process becomes a huge, near unmanageable task.
Ed - Mexico
5970
Answer
One of the purposes for ISO 9000 is to make sense of it all. My apporach emphasizes stating a rationale for the various things a company does. Often there are processes that are performed because they always have done it that way.
The Quality Manual is supposed to simply define what they do and why they do it but not get into the details. Then the Procedure Manual gives some details and says who is repsonsible. Finally the Work Instructions tells what the worker should be doing.
How can small companies follow ISO 9000?
Question
November 15, 2004
hi, I am researcher student in london south bank university and i am very intersted in controlled documentation. my question is how could small companies which are too small to afford full time quality staff controll documentation and meet the needs of ISO 9000 series accreditation.
i will be very grateful if you give some examples from your experience.
sid
y - United Kingdom
5024
Answer
Organizing documentation in a small company is easier, because there is less to control and it is relatively easy to organize. A major philosophy in ISO 9000 is that you "say what you do and then do what you say." A small company can list their important processes and then keep records on them to verify work is done as stated. Many small companies have no quality departments but yet still can follow the ISO 9000 standards, as they apply to such a business.
Describing traceability
Question
October 28, 2004
Hello,
i want describe traceability in my system.
can you to advice me some article about decribing and implementing traceability.
Thank you in advace.
Nesrine yahiaoui
Nesrine - France
4820
Answer
There aren't many articles on implementing traceability related to ISO 9000 requirements.
http://yashadacgg.mah.nic.in/upload/Uploads/imple-iso9000.doc may give you some information.
Best wishes in your efforts.
Do you have an updated sample of Subclause 4.4?
Question
October 15, 2004
Do you have an updated sample of Subclause 4.4. Design Control that incorporates the changes made in the 1994 version of ISO 9001?
Dale - USA
4677
Answer
We've been planning on updating to ISO 9000-2000, but haven't done it yet. You might be able to get the information from one of our resources listed at:
http://www.school-for-champions.com/iso9000/resources.htm
Dfference between procedure and work instruction?
Question
October 14, 2004
You defined work instructions as step by step details of a certain task. To what level of detail should a WI achieve? What is the difference between a Procedure and a work instruction?
Bill - USA
4667
Answer
A manager will tell you the procedure, while the worker will give you the work instruction. A procedure is the general process of how to do something. The work instruction consist of the details.
ISO 9000 for canning peaches
Question
September 22, 2004
hi,
thanks for the information in your site,
i have requested a quality manual on canning peaches therefor, i want to know how i can start to write quality manul preferably (9001)for my own orchard.
in addition, i want to know what is the different between ISO 9000 and 9001.
many thanks,
farshid
farshid - Iran
4353
Answer
ISO 9000 is actually a set of standards, consisting of ISO 9001, 9002, 9003. ISO 9001 is for manufacturing companies. You may be able to use ISO 9002, which eliminates paragraphs related to manufacturing.
Although ISO 9000 standards help a company run better, you must decide whether it is worth actually getting certified for your business.
You can use our manual as a guide and format.
Summary
Hopefully, this reader feedback has helped provide information about ISO 9000 issues.
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