Reader questions and feedback on ISO 9000 to succeed in business. Also refer to excellence, quality, TQM, standards, international, success, Ron Kurtus, School for Champions. Copyright © Restrictions
Answers to Readers' Questions on ISO 9000:
Rationale Approach
The following 4 comments and questions have been sent in. They are listed according to date.
List of first 10 items
How to apply ISO 9000 in a school
Question
September 21, 2009
Give sample of a document which suit for education institution having the students of age group 11years to 17 years.
subramanian - India
18352
Answer
ISO 9000 concerns writing documents that explain what you plan to do and then verifying that you followed your requirements. It also concerns writing out procedures of what people do in their jobs.
Applying ISO 9000 to a school means you would document what you plan to teach the students and how you will verify you have achieved those goals. This is often done as a syllabus in some schools. Also, there should be a standard way of teaching that a new teacher could read to know how you will educate the students.
ISO 9000 gives a good framework for operating a school effectively.
Good, but needs upgrade
Question
December 10, 2003
Not bad. I certainly agree a rationale is required. Some of the statements made in this document need tweaking to fit ISO 9001:2000.
Thank you for making the effort to do this.
Jonathan -
1536
Answer
Thanks for the feedback. I've been planning on upgrading the material to ISO 9000:2000 and hope to do that soon.
Why ISO processes?
Question
October 16, 2003
I wanted to know why the ISO 9000 series was even invented?? Who invented these processes??
I want to know why a company would choose ISO processes. What benefits?? What objectives?? How many ISO 900's are there!!??
Thanks for your time and response!!
Michael -
867
Answer
ISO 9000 is one of many standards from the International Organization for Standardization that is accepted by 147 countries. It is an effort to standardize good practices across international borders. The other major set of standards is ISO 14000, which covers environmental management issues.
A company would choose to follow ISO 9000 or other standards if they are doing international business and their customer companies require such standards to assure their suppliers are qualified.
Typo
Question
September 9, 2003
Hi,
Good material.
I hate to do this when it is so minor, but you have a typo in the line: "Typical policy statements are: "It is our policy to always ship in three working days," or "We always double-check our invoices," or "It is our policy to empower or workers." These are good policies to follow, if they provide value to the company."
It should be (I think) "...our policy to empower our workers."
I hate these kind of errors because you can look at them all day long and not see them - you know what it should be, right? - but some i%^&t comes along and dings you the instant they read it for the first time.
Best,
Allen
Allen -
447
Answer
Thanks for the feedback and for pointing out the typo. I appreciate it and corrected the page right away.
Summary
Hopefully, this reader feedback has helped provide information about ISO 9000 issues.
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