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Mini-Quiz: Comparing ISO 9000 and TQM

by Ron Kurtus (revised 11 March 2001)

Take this Mini-Quiz to check your understanding of the lesson material.



1. Why should you use ISO 9000 first?

It helps to organize your business and record-keeping

It is less expensive than TQM for a beginning business

Because TQM is obsolete

2. Why is customer satisfaction important?

It cuts down time customers spend in the showroom

It results in repeat and new business

It is clever advertising

3. Why would a company misuse ISO 9000 or TQM?

It is more profitable to cut corners than to jump through hoops

Anything that gives a profit is acceptable

Their philosophy of business does not consider long-term results

If you got all three correct, you are on your way to becoming a Champion in Improving your Business with ISO 9000. If you had problems, you had better look over the material again.


Do quality work


Resources and references

Ron Kurtus' Credentials

Websites

ISO Online - International Organization for Standardization website

ISO Standards Translated in Plain English - Extensive listing

ISO 9000 Certification Information - Good listing of ISO 9000 resources

ISO 9000 References and Resources

Books

Top-rated books on ISO 9000


Questions and comments

Do you have any questions, comments, or opinions on this subject? If so, send an email with your feedback. I will try to get back to you as soon as possible.


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Mini-Quiz: Comparing ISO 9000 and TQM




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