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Mini-Quiz: Rationale Approach to Writing an ISO 9000 Quality Manual

by Ron Kurtus (14 March 2001)

Take this Mini-Quiz to check your understanding of the lesson material.



1. Why don't most policy statements give a rationale?

The rationale is assumed

Management feels it will cost too much

To avoid legal problems

2. What can happen if there is no stated rationale to a policy?

Union officials see it as a reason to go on strike

Situations change such that no one knows why the policy was made

Situations remain stable and the company prospers

3. How is a belief used in a policy statement?

Management has strong political beliefs that they want to impose

Management believes that the less said the better

Management believes the rational for a course of action is correct

If you got all three correct, you are on your way to becoming a Champion in Improving your Business with ISO 9000. If you had problems, you had better look over the material again.


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Resources and references

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ISO Online - International Organization for Standardization website

ISO Standards Translated in Plain English - Extensive listing

ISO 9000 Certification Information - Good listing of ISO 9000 resources

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