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Sample section of rationale ISO 9000 Quality Policy Manual. Key words: business improvement, organization, TQM, Total Quality Management, procedures, work instructions, ASQ, Ron Kurtus, School for Champions. Copyright © Restrictions

ISO 9000 Quality Policy Manual - Table of Contents

by Ron Kurtus (14 March 2001)

Rationale Approach to an ISO 9000 Quality Policy Manual

0.0 Introduction

1.0 Scope

2.0 References

3.0 Definitions

4.0 Quality System Requirements

4.1 Management Responsibility

4.2 Quality System

4.3 Contract Review

4.4 Design Control

4.5 Document Control

4.6 Purchasing

4.7 Purchaser Supplied Product

4.8 Product Identification and Traceability

4.9 Process Control

4.10 Inspection and Testing

4.11 Inspection, Measuring, and Test Equipment

4.12 Inspection and Test Status

4.13 Control of Nonconforming Product

4.14 Corrective Action

4.15 Handling, Storage, Packaging, and Delivery

4.16 Quality Records

4.17 Internal Quality Audits

4.18 Training

4.19 Servicing

4.20 Statistical Techniques



Resources and references

Ron Kurtus' Credentials

Websites

ISO Online - International Organization for Standardization website

ISO 9000 References and Resources

Books

Top-rated books on ISO 9000


Questions and comments

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