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Presentation of the Three Phase Approach to TQM in the Air Force's SDI Programs to Succeed by Studying the History of the United States' Strategic Defense Initiative. Also refer to Total Quality Management, Star Wars, Space Based Interceptor, SBI, program office, commander, Space Systems Division, SSD, Air force Systems Command, AFSC, Pentagon, President Ronald Reagan, politics, Soviets, USSR, Russians, defensive shield, Ron Kurtus, School for Champions. Copyright © Restrictions

Three Phase Approach to TQM in the Air Force's SDI Programs

by Ron Kurtus (20 August 2004)

The following presentation was given at the Pentagon, at various technical symposiums, and at defense contractor facilities. The purpose of this presentation is to provide the Air Force's SDI program offices and defense contractors with a methodology for implementing Total Quality Management (TQM).

The presentation is a combination of slides with audio. Approximately 30 minutes in length. There is a mini-quiz near the end of the lesson.

Reader questions and feedback

Quality is important in Government projects

Resources

The following are some resources on this topic.

Websites

The Strategic Defense Initiative - political risks - From Air University Review 1985

Succeed with Total Quality Management (TQM)

SDI History Resources

Books

US Strategic And Defensive Missile Systems 1950-2004 by Mark A. Berhow, Chris Taylor; Osprey Books (2005) $16.95

Quality Government: Designing, Developing, and Implementing TQM by Jerry W. Koehler; CRC (1996) $84.95

Secret Weapons of the Cold War: From the H-Bomb to SDI by William Yenne; Berkley (2005) $7.99

US Strategic And Defensive Missile Systems 1950-2004 by Mark A. Berhow, Chris Taylor; Osprey Books (2005) $16.95

Miscellaneous

Mini-quiz to check your understanding

1. Why wasn't implementing TQM easy within the SDI Programs?

President Reagan was against it

TQM was too costly

There was resistance to change

2. How was the second phase of the approach implemented?

All items were inspected for defects

Enlisted men were allowed to make major decisions about the program

SDI helped their defense contractors provide quality products

3. Who was the "customer" that SDI Programs wanted to satisfy?

The Department of Defense

There are no customers in Government work

The Soviet Union

If you got all three correct, you are on your way to becoming a Champion in learning from SDI History. If you had problems, you had better look over the material again.

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Three Phase Approach to TQM in the Air Force's SDI Programs

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