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Mini-Quiz: Three Phase Approach to TQM in the Air Force's SDI Programs

by Ron Kurtus (20 August 2004)

Take this Mini-Quiz to check your understanding of the lesson material.



1. Why wasn't implementing TQM easy within the SDI Programs?

President Reagan was against it

TQM was too costly

There was resistance to change

2. How was the second phase of the approach implemented?

All items were inspected for defects

Enlisted men were allowed to make major decisions about the program

SDI helped their defense contractors provide quality products

3. Who was the "customer" that SDI Programs wanted to satisfy?

The Department of Defense

There are no customers in Government work

The Soviet Union

If you got all three correct, you are on your way to becoming a Champion in learning from SDI History. If you had problems, you had better look over the material again.


Quality is important in Government projects


Resources and references

Ron Kurtus' Credentials

Websites

The Strategic Defense Initiative - political risks - From Air University Review 1985

Succeed with Total Quality Management (TQM)

SDI History Resources

Books

US Strategic And Defensive Missile Systems 1950-2004 by Mark A. Berhow, Chris Taylor; Osprey Books (2005) $16.95

Quality Government: Designing, Developing, and Implementing TQM by Jerry W. Koehler; CRC (1996) $84.95

Secret Weapons of the Cold War: From the H-Bomb to SDI by William Yenne; Berkley (2005) $7.99

US Strategic And Defensive Missile Systems 1950-2004 by Mark A. Berhow, Chris Taylor; Osprey Books (2005) $16.95

Top-rated books on Missle Defense


Questions and comments

Do you have any questions, comments, or opinions on this subject? If so, send an email with your feedback. I will try to get back to you as soon as possible.


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