ISO 9000 Feedback
by Ron Kurtus
Readers have sent in a total of 104 comments and questions on ISO 9000 issues. They are listed according to date.
You can read them to further your understanding of the subject.
|Would like to take ISO 9000 course||Reasons for ISO 9000||USA|
|Should TQM be before ISO 9000?||Documents Needed||UK|
|Auditor issued a corrective action||Required Records||USA|
|Give me samples of quality policy||Sample Manual||Philippines|
|Does ISO 9000 have standards on salary?||Compliance vs Certification||India|
|Wants ISO 9001 certification in Pakistan||Required Records||Pakistan|
|Can lean manufacturing be used before ISO 9000||General||USA|
|Why there is no definition of TQM in ISO 9001:2000?||TQM Comparison||Malta|
|How do I prepare records for ISO 9000?||Required Records||INDIA|
|Pros and cons of compliance||TQM Comparison||RSA|
|Why is ISO 9000 certification a necessity?||General||India|
|Looking for an example of a quality manual||Manual Sample||USA|
|Looking for ISO 9001:2000 manual||Manual Sample||india|
|Should we get a registrar just when ready?||Compliance vs Certification||USA|
|How many companies in Pakistan are ISO Certfied?||Required Records||Pakistan|
Would like to take ISO 9000 course
March 17, 2008
My company would like me to take a ISO 9000 course A.S.A.P.
lorraine - USA (15561)
I'm sorry but we do not offer a course on ISO 9000. You're free to use our material to help you with your studies. Perhaps you could check with your local college on courses they may offer.
Should TQM be before ISO 9000?
January 10, 2008
For you what are the advantages and disadvantages of implementing TQM as a precursor to ISO 9000 and vice versa.
What is the best specific industry sector which should I focus on in your opinion ?
Thank you so much.
ghali - UK (15103)
See the comparison between TQM and ISO 9000 at:
The argument is that ISO 9000 should be implemented before TQM. That latest versions of ISO 9000 also have many TQM features included.
Auditor issued a corrective action
January 4, 2008
We were recently audit for recertification and were issued a corrective action for..."Not all system documentation (records) identified and maintained per control of records procedure"...specifically machine maintenance records. I know ISO9001 fairly well, I am the Quality System Cooordinator and for the life of me I cannot understand or figure out where this falls under ISO...my best guess would be under 7.1 d) but does that mean that auditors are now allowed to tell companies the types of records they need to retain or am I just not understanding the requirements? Any help is greatly appreciated. BTW, nice website, I like using it to help train my internal auditors. Thanks.
Joe - USA (15049)
Your ISO 9001 documentation should give the procedure of how you will control your records. Certainly, you should keep records concerning machine maintenance. Now if your procedure states that all you have for machine maintenance is a check-off sheet, then that would suffice, since you are following your procedures.
Section 4.2.4 is Control of Records in ISO 9000:2000. It sounds like your procedure states you have maintenance records, but you don't. But also note that some auditors get over-enthusiastic and try to tell companies to do things beyond what the company has documented.
I'm glad the material has been useful to your people. I really should update the manual to the latest ISO 9000 version.
Give me samples of quality policy
July 31, 2007
Can you give me samples of quality policy of at least 3 specific companies.
jane - Philippines (14136)
I am sorry, but we only have the one sample Quality Manual available.
Does ISO 9000 have standards on salary?
July 7, 2007
What minimum benefits including salary , must be given by a company that is iso certified? and what can be done to complain about the company not adhering to the standard?
- India (14031)
ISO 9000 mainly concerns how a company documents its procedures. They usually have documentation on salary ranges and benefits that they give to their employees. But ISO 9000 does not state minimum benefits nor minimum salary.
A problem for workers is that most companies keep the salary of employees secret, and most workers do not care to tell others how much they are making. You can't talk to your supervisor about your salary and benefits, or you can go to the company Human Resources Department to find out their policies. But ISO 9000 will not solve the problem.
Wants ISO 9001 certification in Pakistan
April 19, 2007
Sir, we are manufacturer and fabricator of oil tankers ,we want ISO 9001 Certification . pls send us list of companies which are able to take certificat in pakistan.
Mehboob - Pakistan (13611)
Check ISO Pakistan at http://www.isopakistan.com/. They have a listing of ISO 9000 certified companies and consultants in the area.
Best wishes in getting your certification.
Can lean manufacturing be used before ISO 9000
August 30, 2006
Hello. My name is Harsha and I am a masters student at Wichita State University. I intend to implement some of the lean manufacturing concepts at a local company in such a way it also help them in ISO 9000 certification process. I would like to know if the approach is right. My professor argues that it is usually so that the company gains ISO certification and then implements lean since the process is stable by now. Please express your opinion on this. It would also be greatly beneficial for me if you could give me more sources to refer on this issue.
Harsha - USA (11801)
I'll have to agree with your professor.
ISO 9000 provides a framework for effectively running a company. An important aspect is maintaining good documentation of what the company does. At the very least the company should comply to the ISO 9000 standards before starting TQM, Six-Sigma or other program for lean manufacturing.
Look at it this way: if a company started a lean manufacturing system but they had no standards for what was being done or how it was done, it is very possible confusion would take over. It is difficult to control quality or costs if each worker does the job differently. That was a major weakness in the Total Quality Management efforts of 10 years ago.
See: http://www.school-for-champions.com/iso9000/isontqm.htm for more on this idea.
Why there is no definition of TQM in ISO 9001:2000?
June 11, 2006
I would like to know why there is no definition of TQM, in ISO 9001:2000. Is this because the two are not so related and have evolved into two different disciplines?
Matthew - Malta (11309)
It is unusual and unfortunate that ISO 9000:2000 does not recognize TQM. When ISO 9000 was updated to the 2000 version, they added a number of TQM concepts.
My guess is the ISO organization wants to keep things within their control instead of recognizing various other disciplines that have similar aims. It is somewhat like politics or protecting your own turf. It is also short-sighted.
How do I prepare records for ISO 9000?
May 31, 2006
how do i prepare records and forms for a company who is going for ISO certification?
RAKESH - INDIA (11239)
Upper management must decide what records they want and need to keep in order to run their business effectively. That includes personnel records, financial records, and documentation that products have been inspected and delivered, among other things.
ISO 9000 requires that you list the documents and records the company is going to keep and a procedure to control those records. Then, they want verification that the company is following what it says it will do.
Pros and cons of compliance
May 31, 2006
I would like to know the prosand cons of quality compliance and non compliance to a business
Fana - RSA (11241)
Compliance to ISO 9000 means your company runs smoothly. Implementing TQM helps improve profits. Certification in ISO 9000 is official acknowledgment that your company is in compliance.
Why is ISO 9000 certification a necessity?
January 17, 2006
the necessity for organisations to go for iso certification
mani - India (9700)
ISO 9000 certification is necessary if it is demanded by customers, especially in business-to-business commerce. Sometimes it provides an advantage in advertising that your business is certified. Following ISO 9000 is good business even if you don't get certified.
Looking for an example of a quality manual
January 16, 2006
I am new to quality and was looking for an example of a quality manual and I found the quality policy manual for Kurtus Technologies. May is use this manual as a model/template for my quality manual??
Gary - USA (9688)
Feel free to use the material as a model. Note that the Quality Manual is for ISO 9000 1992, which is the old version. We are updating that manual to be for the latest version, ISO 9000 2000.
The new version has most of the 1992 paragraphs, but they have re-organized them and trimmed down some of the issues. It is still good as a starter. I'll contact you when we have the new version up.
Note that our approach is to add a rationale for doing the various activities in each paragraph. That is not a requirement, but we feel it makes the system more meaningful to a company's bottom line.
Looking for ISO 9001:2000 manual
November 18, 2005
do u have a sample specimen of quality manual based on iso 9001:2000?
I would be glad if u could guide me on that.
prashant - india (9000)
I'm sorry but the manual we have is ISO 9000 1992. A person should be able to use the old manual and simply update the new sections.
Should we get a registrar just when ready?
November 15, 2005
Firstly good job on your website I found it informative and easy to follow. Just wanted to confirm as per your 'steps to achieve ISO 9000 Registration" once completed all steps and held internal audit is it then just obtaining certified register to approve your ISO 9000 standard?
- USA (8953)
It is often good to find a registrar while you are in the process. Often they can give some useful pointers or recommendations. You want to make sure you are on the same page in the process.
How many companies in Pakistan are ISO Certfied?
September 21, 2005
How many companies in Pakistan are ISO Certfied?
Khalid - Pakistan (8215)
I am sorry, but we do not have that information. You might check with the International Standards Organization (ISO) at www.iso.org
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