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ISO 9000 Feedback

by Ron Kurtus

Readers have sent in a total of 104 comments and questions on ISO 9000 issues. They are listed according to date.

You can read them to further your understanding of the subject.



List of next 15 letters

Title

Topic

Country

Would like to take ISO 9000 course Reasons for ISO 9000 USA
 
Should TQM be before ISO 9000? Documents Needed UK
 
Auditor issued a corrective action Required Records USA
 
Give me samples of quality policy Sample Manual Philippines
 
Does ISO 9000 have standards on salary? Compliance vs Certification India
 
Wants ISO 9001 certification in Pakistan Required Records Pakistan
 
Can lean manufacturing be used before ISO 9000 General USA
 
Why there is no definition of TQM in ISO 9001:2000? TQM Comparison Malta
 
How do I prepare records for ISO 9000? Required Records INDIA
 
Pros and cons of compliance TQM Comparison RSA
 
Why is ISO 9000 certification a necessity? General India
 
Looking for an example of a quality manual Manual Sample USA
 
Looking for ISO 9001:2000 manual Manual Sample india
 
Should we get a registrar just when ready? Compliance vs Certification USA
 
How many companies in Pakistan are ISO Certfied? Required Records Pakistan
 

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First 15 letters


Reasons for ISO 9000

Would like to take ISO 9000 course

March 17, 2008

Question

My company would like me to take a ISO 9000 course A.S.A.P.

lorraine - USA (15561)

Answer

I'm sorry but we do not offer a course on ISO 9000. You're free to use our material to help you with your studies. Perhaps you could check with your local college on courses they may offer.

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Documents Needed

Should TQM be before ISO 9000?

January 10, 2008

Question


For you what are the advantages and disadvantages of implementing TQM as a precursor to ISO 9000 and vice versa.
What is the best specific industry sector which should I focus on in your opinion ?
Thank you so much.

ghali - UK (15103)

Answer

See the comparison between TQM and ISO 9000 at:
http://www.school-for-champions.com/iso9000/iso9000_vs_tqm.htm

The argument is that ISO 9000 should be implemented before TQM. That latest versions of ISO 9000 also have many TQM features included.

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Required Records

Auditor issued a corrective action

January 4, 2008

Question

We were recently audit for recertification and were issued a corrective action for..."Not all system documentation (records) identified and maintained per control of records procedure"...specifically machine maintenance records. I know ISO9001 fairly well, I am the Quality System Cooordinator and for the life of me I cannot understand or figure out where this falls under ISO...my best guess would be under 7.1 d) but does that mean that auditors are now allowed to tell companies the types of records they need to retain or am I just not understanding the requirements? Any help is greatly appreciated. BTW, nice website, I like using it to help train my internal auditors. Thanks.

Joe - USA (15049)

Answer

Your ISO 9001 documentation should give the procedure of how you will control your records. Certainly, you should keep records concerning machine maintenance. Now if your procedure states that all you have for machine maintenance is a check-off sheet, then that would suffice, since you are following your procedures.

Section 4.2.4 is Control of Records in ISO 9000:2000. It sounds like your procedure states you have maintenance records, but you don't. But also note that some auditors get over-enthusiastic and try to tell companies to do things beyond what the company has documented.

I'm glad the material has been useful to your people. I really should update the manual to the latest ISO 9000 version.

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Sample Manual

Give me samples of quality policy

July 31, 2007

Question

Can you give me samples of quality policy of at least 3 specific companies.

jane - Philippines (14136)

Answer

I am sorry, but we only have the one sample Quality Manual available.

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Compliance vs Certification

Does ISO 9000 have standards on salary?

July 7, 2007

Question

What minimum benefits including salary , must be given by a company that is iso certified? and what can be done to complain about the company not adhering to the standard?

- India (14031)

Answer

ISO 9000 mainly concerns how a company documents its procedures. They usually have documentation on salary ranges and benefits that they give to their employees. But ISO 9000 does not state minimum benefits nor minimum salary.

A problem for workers is that most companies keep the salary of employees secret, and most workers do not care to tell others how much they are making. You can't talk to your supervisor about your salary and benefits, or you can go to the company Human Resources Department to find out their policies. But ISO 9000 will not solve the problem.

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Required Records

Wants ISO 9001 certification in Pakistan

April 19, 2007

Question

Sir, we are manufacturer and fabricator of oil tankers ,we want ISO 9001 Certification . pls send us list of companies which are able to take certificat in pakistan.
Tanks

Mehboob - Pakistan (13611)

Answer

Check ISO Pakistan at http://www.isopakistan.com/. They have a listing of ISO 9000 certified companies and consultants in the area.

Best wishes in getting your certification.

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General

Can lean manufacturing be used before ISO 9000

August 30, 2006

Question

Hello. My name is Harsha and I am a masters student at Wichita State University. I intend to implement some of the lean manufacturing concepts at a local company in such a way it also help them in ISO 9000 certification process. I would like to know if the approach is right. My professor argues that it is usually so that the company gains ISO certification and then implements lean since the process is stable by now. Please express your opinion on this. It would also be greatly beneficial for me if you could give me more sources to refer on this issue.

Harsha - USA (11801)

Answer

I'll have to agree with your professor.

ISO 9000 provides a framework for effectively running a company. An important aspect is maintaining good documentation of what the company does. At the very least the company should comply to the ISO 9000 standards before starting TQM, Six-Sigma or other program for lean manufacturing.

Look at it this way: if a company started a lean manufacturing system but they had no standards for what was being done or how it was done, it is very possible confusion would take over. It is difficult to control quality or costs if each worker does the job differently. That was a major weakness in the Total Quality Management efforts of 10 years ago.

See: http://www.school-for-champions.com/iso9000/isontqm.htm for more on this idea.

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TQM Comparison

Why there is no definition of TQM in ISO 9001:2000?

June 11, 2006

Question

I would like to know why there is no definition of TQM, in ISO 9001:2000. Is this because the two are not so related and have evolved into two different disciplines?

Thank you

Matthew - Malta (11309)

Answer

It is unusual and unfortunate that ISO 9000:2000 does not recognize TQM. When ISO 9000 was updated to the 2000 version, they added a number of TQM concepts.

My guess is the ISO organization wants to keep things within their control instead of recognizing various other disciplines that have similar aims. It is somewhat like politics or protecting your own turf. It is also short-sighted.

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Required Records

How do I prepare records for ISO 9000?

May 31, 2006

Question

how do i prepare records and forms for a company who is going for ISO certification?

RAKESH - INDIA (11239)

Answer

Upper management must decide what records they want and need to keep in order to run their business effectively. That includes personnel records, financial records, and documentation that products have been inspected and delivered, among other things.

ISO 9000 requires that you list the documents and records the company is going to keep and a procedure to control those records. Then, they want verification that the company is following what it says it will do.

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TQM Comparison

Pros and cons of compliance

May 31, 2006

Question

I would like to know the prosand cons of quality compliance and non compliance to a business

Thanks

Fana - RSA (11241)

Answer

Compliance to ISO 9000 means your company runs smoothly. Implementing TQM helps improve profits. Certification in ISO 9000 is official acknowledgment that your company is in compliance.

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General

Why is ISO 9000 certification a necessity?

January 17, 2006

Question

the necessity for organisations to go for iso certification

mani - India (9700)

Answer

ISO 9000 certification is necessary if it is demanded by customers, especially in business-to-business commerce. Sometimes it provides an advantage in advertising that your business is certified. Following ISO 9000 is good business even if you don't get certified.

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Manual Sample

Looking for an example of a quality manual

January 16, 2006

Question

I am new to quality and was looking for an example of a quality manual and I found the quality policy manual for Kurtus Technologies. May is use this manual as a model/template for my quality manual??

Gary - USA (9688)

Answer

Feel free to use the material as a model. Note that the Quality Manual is for ISO 9000 1992, which is the old version. We are updating that manual to be for the latest version, ISO 9000 2000.

The new version has most of the 1992 paragraphs, but they have re-organized them and trimmed down some of the issues. It is still good as a starter. I'll contact you when we have the new version up.

Note that our approach is to add a rationale for doing the various activities in each paragraph. That is not a requirement, but we feel it makes the system more meaningful to a company's bottom line.

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Manual Sample

Looking for ISO 9001:2000 manual

November 18, 2005

Question

do u have a sample specimen of quality manual based on iso 9001:2000?
I would be glad if u could guide me on that.

prashant - india (9000)

Answer

I'm sorry but the manual we have is ISO 9000 1992. A person should be able to use the old manual and simply update the new sections.

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Compliance vs Certification

Should we get a registrar just when ready?

November 15, 2005

Question

Firstly good job on your website I found it informative and easy to follow. Just wanted to confirm as per your 'steps to achieve ISO 9000 Registration" once completed all steps and held internal audit is it then just obtaining certified register to approve your ISO 9000 standard?

- USA (8953)

Answer

It is often good to find a registrar while you are in the process. Often they can give some useful pointers or recommendations. You want to make sure you are on the same page in the process.

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Required Records

How many companies in Pakistan are ISO Certfied?

September 21, 2005

Question

How many companies in Pakistan are ISO Certfied?

Khalid - Pakistan (8215)

Answer

I am sorry, but we do not have that information. You might check with the International Standards Organization (ISO) at www.iso.org

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