ISO 9000 Feedback
by Ron Kurtus
Readers have sent in a total of 104 comments and questions on ISO 9000 issues. They are listed according to date.
You can read them to further your understanding of the subject.
|What colleges are ISO 9000 certified?||General||USA|
|Define soft skills||TQM Comparison||Pakistan|
|What is a nonconforming product?||Manual Sample||USA|
|Please email me the ISO 9000- Manual Sample||Manual Sample||USA|
|Can be unmanagable||Manual Sample||Mexico|
|How to find out if company is ISO 9000 certified?||Steps||USA|
|ISO 9000 and TQM||General||Ireland|
|Wants school to be certified||Resources||Nepal|
|How can small companies follow ISO 9000?||Manual Sample||United Kingdom|
|Describing traceability||Manual Sample||France|
|Is an ISO certified company a TQM company||TQM Comparison||india|
|Do you have an updated sample of Subclause 4.4?||Manual Sample||USA|
|Dfference between procedure and work instruction?||Manual Sample||USA|
|Studying independent auditors||General||Palestine|
|ISO 9000 for canning peaches||Manual Sample||Iran|
What colleges are ISO 9000 certified?
August 31, 2005
I am currently enrolled in the MBA program at Fayetteville State University in Fayetteville NC. For my class "Total Quality Management" our class project is to research and develop what it will take to get ISO 9001 certification. One of the questions concerns what universities are currently certified under ISO 9001. Do you have this information or can you point me in the direction to find it. Any help you can give me will be greatly appreciated by myself and the class.
Cathy - USA (7954)
Since ISO 9000 is a standard is Europe, many U.S. companies have become certified to facilitate doing business with European companies. That has been the primarily motivation for spending time on money on the process. A few others have become registered or certified because they feel it is good for their business.
ISO 9001 is typcially for manufacturing companies. ISO 9002 and ISO 9003 are for other companies, such as those in the service industries.
I seriously doubt there are any colleges that have gone through the certification process. I'm not sure why they would do it.
Look through our articles and resources for a better understanding of the ISO 9000 process. Also check our section on TQM.
Define soft skills
June 17, 2005
what does it mean that TQM has problems in Soft areas?the term soft is not clear to me when i read several articles please explain?
Sophia - Pakistan (7292)
I should have explained it better in the article.
Hard skills concern things that are done in the workplace. Soft skills concern the ability to deal with other people, as well as personal performance.
For example, workers may have good hard skills in making a product, but if the boss does not communicate well with them (soft skill), work is not done well.
What is a nonconforming product?
June 3, 2005
What does the product in "nonconforming product" refer to? Only the final product that is sent to the customer or does it include raw material and work-in-process as well?
Scott - USA (7162)
It is a product that does not conform to specifications. It may have been sent to the customer or flagged by quality inspection.
An example is clothes that are marked down because of some small sewing defect. Also often returned products are considered nonconforming. They can then be sold "as-is", reworked, or scrapped.
Please email me the ISO 9000- Manual Sample
May 7, 2005
Please email me the ISO 9000- Manual Sample.
Christiane - USA (6896)
There is a link on the page to download the PDF of the manual. Click and then save.
Can be unmanagable
February 15, 2005
It appears that many organizations have many processes, and sometimes it seems that there are processes to monitor etc processes. If all of these processes must be controlled and demonstrat effectivity, it seems that simply controlling process becomes a huge, near unmanageable task.
Ed - Mexico (5970)
One of the purposes for ISO 9000 is to make sense of it all. My apporach emphasizes stating a rationale for the various things a company does. Often there are processes that are performed because they always have done it that way.
The Quality Manual is supposed to simply define what they do and why they do it but not get into the details. Then the Procedure Manual gives some details and says who is repsonsible. Finally the Work Instructions tells what the worker should be doing.
How to find out if company is ISO 9000 certified?
February 6, 2005
How can you find out if a company is ISO 9000 certified? What agencies have the authority to serve as ISO 9000 Registrars? Three
hunsaker - USA (5872)
You can ask company officers if they are certified.
International Organization for Standardization at www.iso.org would have a listing of authorized registrars.
ISO 9000 and TQM
January 6, 2005
information on how the new ISO 9001 is closely allied to the principles of TQM.
Trevor - Ireland (5511)
I know that ISO 9000-2000 has integrated some TQM principles in it. Unfortunately, we haven't updated the material to include that.
Wants school to be certified
November 30, 2004
We've been running a school & want it to be ISO certified. Please forward guidlines and procedure for the same.
Sunil Kumar Gupta
City Public School [CPS]
(A co-educational, Residential & Day Scholar School)
Pasang Lhamu Marg, Nepalgunj-14,
Tel: 00977-81-520409, 521427
Gupta - Nepal (5209)
Usually companies become ISO 9000 certified because their clients or customers demand it. Also, it may be used as for marketing. I am not sure why you would want ot need to have your school certified, because of the cost involved and lack of advantages.
If you want to be certified, it would probably be at the ISO 9002 level.
Note that you can use our sample ISO 9000 Quality Manual to help your school be ISO 9000 compliant without actually becoming officially certified.
I hope this information helps.
How can small companies follow ISO 9000?
November 15, 2004
hi, I am researcher student in london south bank university and i am very intersted in controlled documentation. my question is how could small companies which are too small to afford full time quality staff controll documentation and meet the needs of ISO 9000 series accreditation.
i will be very grateful if you give some examples from your experience.
y - United Kingdom (5024)
Organizing documentation in a small company is easier, because there is less to control and it is relatively easy to organize. A major philosophy in ISO 9000 is that you "say what you do and then do what you say." A small company can list their important processes and then keep records on them to verify work is done as stated. Many small companies have no quality departments but yet still can follow the ISO 9000 standards, as they apply to such a business.
October 28, 2004
i want describe traceability in my system.
can you to advice me some article about decribing and implementing traceability.
Thank you in advace.
Nesrine - France (4820)
There aren't many articles on implementing traceability related to ISO 9000 requirements.
http://yashadacgg.mah.nic.in/upload/Uploads/imple-iso9000.doc may give you some information.
Best wishes in your efforts.
Is an ISO certified company a TQM company
October 15, 2004
Can we call an iso certified company as tqm?
ramaswamy - india (4673)
If you are working at continuous quality improvement, customer satisfaction, heling suppliers and workers improve their quality, and some other TQM methods, you could call yourself a TQM company. Since there is no TQM certification, anyone could call themselves a TQM company, but customers and clients may ask what programs you have in place to improve your quality and reduce errors.
Being ISO 9000 certified means you are implemeting many TQM items. But it is possible that an ISO 9000 company can produce low quality goods, if that is what they document.
A more popular phrase now is a "Six Sigma company" that means the company has only a few errors per million units.
Do you have an updated sample of Subclause 4.4?
October 15, 2004
Do you have an updated sample of Subclause 4.4. Design Control that incorporates the changes made in the 1994 version of ISO 9001?
Dale - USA (4677)
We've been planning on updating to ISO 9000-2000, but haven't done it yet. You might be able to get the information from one of our resources listed at:
Dfference between procedure and work instruction?
October 14, 2004
You defined work instructions as step by step details of a certain task. To what level of detail should a WI achieve? What is the difference between a Procedure and a work instruction?
Bill - USA (4667)
A manager will tell you the procedure, while the worker will give you the work instruction. A procedure is the general process of how to do something. The work instruction consist of the details.
Studying independent auditors
October 12, 2004
Hi, i am a student in Birzeit University in Palestine, i have a seminar course and would like to perform an experiment study regarding auditor independence in palestine so i need more information about this methodology, so can you help me.
- Palestine (4627)
Usually companies hire outside auditors to verify their finances, policies, ISO 9000 procedures and such. But often the companies also use internal auditors to check things over before they spend money on the real auditors.
Obviously, the auditor must be independent and not prone to bias or bribes.
To perform an experiment, you must be very specific on what you want to study or prove. Verifying the independence of an auditor is difficult, because it borders on illegal or immoral activities. People do not want to admit that.
ISO 9000 for canning peaches
September 22, 2004
thanks for the information in your site,
i have requested a quality manual on canning peaches therefor, i want to know how i can start to write quality manul preferably (9001)for my own orchard.
in addition, i want to know what is the different between ISO 9000 and 9001.
farshid - Iran (4353)
ISO 9000 is actually a set of standards, consisting of ISO 9001, 9002, 9003. ISO 9001 is for manufacturing companies. You may be able to use ISO 9002, which eliminates paragraphs related to manufacturing.
Although ISO 9000 standards help a company run better, you must decide whether it is worth actually getting certified for your business.
You can use our manual as a guide and format.
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ISO 9000 Feedback