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ISO 9000 Feedback

by Ron Kurtus

Readers have sent in a total of 104 comments and questions on ISO 9000 issues. They are listed according to date.

You can read them to further your understanding of the subject.



List of next 15 letters

Title

Topic

Country

How much to get certifed? General USA
 
Can consulting inductry exclude some paragraphs? Required Records India
 
Getting ISO 9000 certification in Pakistan Required Records Pakistan
 
On auditing Manual Sample South Africa
 
Information about ISO certification Steps INDIA
 
Concerning loopholes Simple Plan New Zealand
 
Questions on ISO 9000 Compliance vs Certification Philippines
 
Does ISO 9000 stifle innovation? Manual Sample Cambodia
 
Role of ISO 9000 in TQM TQM Comparison MALAYSIA
 
Interested in becoming ISO compliant Compliance vs Certification USA
 
Difference between ISO 9001 and ISO 9002 General UK
 
How much does ISO 9000 certification cost? Resources USA
 
Comparing ISO 9000 and performance General Malaysia
 
Wants to make Quality Manual for JAS-ABZ Resources India
 
Looking for direction in getting ISO 9000 certifie General USA
 

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First 15 letters


General

How much to get certifed?

September 20, 2004

Question


We are a small injection molding company with 1 part time employee. My question I have for you is, how much would it cost to become ISO 9000? I noticed on you site that it could range from 35K and up, is that true for a little company like ours?.

Thaks for your time

Dave - USA (4327)

Answer

The first question is whether you really need to become ISO 9000 certified. Usually a company will be certified when a client requires it. You can also simply conform to the standard without officially being certified.

I just put together an ISO 9000 Quality Manual for a small chemical company for $250. They just want to say they follow the standards, but didn't want to get into full-blown certification.

Once you have a manual, you can hire a registrar company to audit you and get you cerified. I'm guess for a small company like yours, they would charge a few thousand dollars.

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Required Records

Can consulting inductry exclude some paragraphs?

September 13, 2004

Question

Can Consulting Industry (Consultation on Wealth mangement & Business Finance)exclude Clause 7.3 Design & Development

Rohan - India (4247)

Answer

Manufacturing companies use ISO 9001, while other companies can use ISO 9002, which excludes such paragraphs as 7.3 and others related to manufacturing.

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Required Records

Getting ISO 9000 certification in Pakistan

September 5, 2004

Question

hi i want to know the proceure of getting iso certification in pakistan plz inform me in detail that how companies in pakistan can get iso certification thanx let me inform as soon as possible

sadaf - Pakistan (4173)

Answer

Organizations that give certification in Pakistan can be seen at:
http://www.iso.org/iso/en/info/ISODirectory/Country/country_PK.html

Also the Pakistan Institute of Quality Control may provide some help:
http://www.piqc.com.pk/index.html

Best wishes in getting certified.

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Manual Sample

On auditing

August 13, 2004

Question

Why do you think we need to conduct inernal Audits? What are the objectives?

What do you think are some of the do's and don't of internal Auditing.

Except for internal auditing what other types of auditing are there?

Johanna - South Africa (3992)

Answer

You certainly want to have an internal audit before you let someone from the outside audit your company. Even if a company is not seeking ISO 9000 certification, it is a good idea to have internal audits in the various areas of the company--especially financial--to make sure things are running properly.

The auditor should be trained to know what to look for, but also must not be part of the area being audited. You don't want a manager auditing his or her area.

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Steps

Information about ISO certification

August 9, 2004

Question

we are related to the SOFTWARE TECHNOLOGIES

i want the information about ISO certification

Indicate the following
a) Steps
b) In each step who are the players
c) Gice a short description of the process
d) Indicate the time line for the process - estimated
e) Price - Could fellows

ch - INDIA (3960)

Answer

The material in our ISO 9000 lessons should give you most of the information you need, as well as a sample manual. The players in each step depend on your company and their decision. The time lne also depends on your own implementation. Check with a registrar and auditors for their price.

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Simple Plan

Concerning loopholes

August 3, 2004

Question

Hi there, I'm an accounting student and I have a few questions which I would like to get your opinion on.

1) What does it mean to find loopholes and how would finding loopholes be potentially valued by the management of a company?

2) Explain how auditors could be participants in seeking loopholes when Auditing Standards and GAAP require the pursuit of truth and fairness in financial statment presentation?

3) Expalin how truth and fairness in financial reporting is related to the concept of professionalism?

Thank you in advance for your help and comments

Kind Regards

DJ - New Zealand (3913)

Answer

Although laws, rules and standards are meant to make things run better, they also may hinder what a particular company wants to do. There is no such thing as a perfect law, so clever people can find exceptions or ways around the law to their advantage. These are called loopholes.

Companies seeking ISO 9000 certification or preparing for a tax audit will hire auditors to check their system. Since the auditor is hired by the company, he or she may also know ways to hide items or get around the law. There are dishonest people in every profession, and audting is no exception.

In the United States there is the recent Sarbanne-Oxley Act, which requires companies to verify their honesty in financial disclosures. It also protects companies from simply being careful. This Act was a result of the Enron scandals.

Truth and fairness in financial reporting are related to character and not necessarily professionalism. There are gangsters and thieves who are quite professional in their trades.

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Compliance vs Certification

Questions on ISO 9000

July 17, 2004

Question

why do we need International standardization?
How is ISO Compliance differ from ISO Certification?
What are the advantages of complying new standards?
What are some companies or organizations to ISO Standard? Or companies in ISO Compliant and ISO Certified

- Philippines (3771)

Answer

Companies want standardization so that they know what type of products and supplies they will be getting from other companies.

Compliance is following most of the rules. Certification or registration is means the company is officially compliant with ISO and agrees to be audited every year. A company that is only compliant cannot say they are ISO 9000 Certified.

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Manual Sample

Does ISO 9000 stifle innovation?

July 16, 2004

Question

Dear Sir,
I am 63 years old and have worked as a small industries advisor in third world countries for over 35 years. There are many situations, in particular in the third world contex, were reverse engineering would suite the design criteria, that is make it, see if it works then formaly draw it up etc. I am being told that this can not be done with ISO and that design must follow the line of design (on a computer) with drafted drawings being past to the appropriate technical people for making. Such a system completely cuts out the inovator.

I believe that the design process should allow, at one end of the process, the inovator to proceed with a few hand drawn sketches and build the item, whilst other ideas would require a more formal approach. I do realise that whatever method is used it has to documented and records kept.
I look forward to hearing from you.

Harold Pearson.
DTW-Cambodia

Harold - Cambodia (3766)

Answer

The main idea of ISO 9000 is to document what you are going to do, then do what you say you will do, and finally verify that with some sort of records. This is so that all customers will get the same quality product.

This also means that if a company says they will make a shoddy product and then they consistently do what they say they were going to do, then they are still following the ISO 9000 standard.

The more recent versions of ISO 9000 have added in quality improvement, which can force a company to improve their products.

A company that uses reverse engineering or other forms of innovation is not really in the manufacturing phase. Once they have determined a design and start manufacturing, ISO 9000 could come into play to assure consistency of products delivered.

Note that ISO 9000 is usually only a requirement if the customer is a business and demands adherence to the standard. But I advocate trying to follow the standard without formally getting certified, as a good business practice.

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TQM Comparison

Role of ISO 9000 in TQM

June 7, 2004

Question

HI.. i would like to know more about the role of ISO 9000
within a Total Quality Management Programe.
i would be great if you could send me the information
regarding to this topic. thank you very much.

DAVID - MALAYSIA (3477)

Answer

Typcially, they are separated, but they really should be combined. ISO 9000 lays the groundwork for running a company in a consistent manner. It does address some continuous improvement issues.

Then Total Quality Management looks at ways to reduce waste and improve customer satisfaction. It works the best when ISO 9000 is implemented first.

If you are starting a TQM programme, it would be good to start with ISO 9000 and then start to use the other tools.

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Compliance vs Certification

Interested in becoming ISO compliant

May 4, 2004

Question

Our company is located in the Milwaukee, Wisconsin area and is interested in becoming ISO compliant, not certified. Are you aware of any consulting groups in this area that could help us with this?

Jim - USA (3216)

Answer

Being ISO 9000 compliant is a great way to improve your company's operation, while allowing you the flexibility of doing what you want. If that is the goal of your top management, it may be a way to go.

But note that simply being ISO 9000 compliant is not generally accepted, if you hope to advertize that you follow ISO 9000 or are required to adhere to ISO 9000 by your customers or clients. In other words, being compliant is an internal operation decision, but you probably can't use it as a marketing tool.

I live in the Milwaukee area, so if you'd like to discuss it further. Also, the American Society for Quality (ASQ) is headquartered here (www.asq.org). They could give referrals about becoming certified.


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General

Difference between ISO 9001 and ISO 9002

April 20, 2004

Question

Could you explain the difference between ISO 9001 and ISO 9002 to me please

Best Regards

Angela - UK (3063)

Answer

ISO 9001 is for a company that does design, development, production, installation and servicing.

ISO 9002 is for a company that is only concerned about production and installation.

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Resources

How much does ISO 9000 certification cost?

March 25, 2004

Question

We are a small manufacturing company possible seeking ISO9000 or higher certification. We have been told that the costs for certification are very high, can you adivise us!

STI Engineering Sales

Mac - USA (2824)

Answer

The main reasons to become ISO 9000 certified are to gain a competitive advantage or because your customers demand it. The competitive advantage was a important factor 10 years ago, but it does not seem that important these days.

The cost to be certified has dropped dramatically, but it still can be expensive. Check www.asq.org to find ISO 9000 registrars in your area to get an estimate of what it would cost.

I advocate conforming to ISO 9000 in order to operate the business more effectively, but I don't recommend getting certified unless you really see a need for it.

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General

Comparing ISO 9000 and performance

March 14, 2004

Question

dear sir

i am astudent at university of science malaysia, post graduate student, doing master in the relationship between iso 9000 certification and manufacturing performance with TQM as a moderating variable.

i have problem in determining the necessaey independent and dependent variable
and how to generate the questionnaire in order to collect the data from companies.

i hope sir that you can help me with this, questionnaire/articles/thesis/
because in fact i need your help.since that i am a foreign student here in malaysia and i face several financial problems.

thank you for your assistance and cooperation

amjad - Malaysia (2707)

Answer

ISO 9000 mainly concerns documenting what the company is doing and then verifying that it does what it says. TQM mainly concerns improving processes, often using statistical methods. Error or waste reduction and customer satisfaction are important parts of TQM.

To determine the relationship between ISO 9000 certification and manufacturing performance, you must first define how you will measure that performance. The most straightforward way is to check on the number of defective parts. You could also consider sales as a measure.

You cannot use TQM as a moderating variable, because it is too wide-ranging. Instead, you can pick some part of TQM like reducing waste as a measure..

The big problem is to get data from a company before and after they implemented ISO 9000. That is what you need to compare.
Questions to the company must concern what they can answer. Many companies have no idea of their performance. But they do know their profits before and after, which indirectly indicates amount of losses due to waste or errors.

With any measures, you need to take into account any changes in the company. For example, a company may have increased profits after certification, but that is because they have more sales people.

Areas to look into are profits, amount of parts that must be reworked, waste, training requied for workers due to no written instruction, and time it takes to complete their product.

Note that some companies become ISO 9000 certified but then cheat and by-pass the standards. You must make sure the companies studied strictly follow ISO 9000.

I hope these ideas help. Let me know how things turn out with your project.

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Resources

Wants to make Quality Manual for JAS-ABZ

February 26, 2004

Question

Can you suggest me a book or website which details steps as to how to make a quality manual of an organisation who wants to get accreditation from Accreditation Body like RVA, JAS-ANZ to act as a ISO 9000 Registrar, and also has the model/sample of a Quality Manual which a ISO Registrar is required to file with Accreditation Body.

I would be highly thankful for your reply and gguidance in the matter.

Regards

Subhash - India (2516)

Answer

The best bet is to check with the Registrar Accreditation Board - International Accreditation Forum (IAF). RvA and JAS-ABZ are group members. See http://www.rabnet.com/qr_iaf.shtml. That is a good starting place.

The Quality Manual should follow as for ISO 9000.

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General

Looking for direction in getting ISO 9000 certifie

February 19, 2004

Question

We are an East Hanover, NJ based demolition company whose customers are
asking for ISO9000 certification. We cannot find a site that tells us what we must do to get it. Please direct us. Thanks

grace - USA (2453)

Answer

Check http://www.njmep.org/index.htm. Although they specialize in manufacturers, they can probably point you in the right direction.

Also check http://manaxis.com/. Hope that helps.

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