by Ron Kurtus
Readers have sent in a total of 211 comments and questions on TQM issues. They are listed according to date.
You can read them to further your understanding of the subject.
|How long does it take to complete?||General||USA|
|Discuss in full the issues of TQM||General||Malaysia|
|How can I improve my restaurant business?||General||Bahrain|
|Inspecting material||Inspecting for Quality||Tanzania|
|What is important in TQM?||General||India|
|Does the Nolangeni Hotel have a complaint policy?||Complaints||South Africa|
|What are the benefits of satisfied customers?||Satisfy Customer||Kenya|
|Impact on independent business||General||Lebanon|
|What is the objective of TQM?||General||Nepal|
|How to achieve TQM?||General||Pakistan|
|Wants to teach TQM||General||South Africa|
|How can I inspect material?||Inspecting for Quality||India|
|How are corporate expectations linked to quality assurance?||General||UK|
|How is corporate expectation linked to quality?||General||UK|
|What is the significance of tTQM to business?||General||Philippines|
How long does it take to complete?
February 4, 2013
how long does it take to complete this course?
- USA (23177)
The material is intended to simply provide information about the subject. It is not an official course with a certificate of completion. Instead, it is used to supplement your studies and increase your understanding.
Best wishes in learning more about TQM.
Discuss in full the issues of TQM
January 10, 2013
Discuss in full the issues that need to be taken into consideration when improving quality through Total Quality Management.
Yuwe - Malaysia (23119)
Total Quality Management is improving quality through efforts to satisfy the needs of customers, help suppliers improve their quality, and work to continuously improve the way things are done. Measuring results is important to verify progress is being made.
An important issue is that upper management must agree on the effort to improve the way things are done. Sometimes they look at quick profits instead of long-term solutions.
Also, workers must see the TQM is not a threat to their jobs. Instead, it can mean more business and work.
How can I improve my restaurant business?
December 6, 2012
abut how can i improve TQM at the resturant fasd food servic
mohamed - Bahrain (23057)
It is good to find out what the customers value in coming to your restaurant. Often they want good food, cleanliness, fast service, and courteous workers. These are areas that you need to emphasize.
A clever way to find out what customers want and like about your business is to provide a card with several questions about their views. Offer a free item, if they turn in the card. It could be a drink or small item. Not only will you get information on how to improve, you will also get a repeat customer who will come back for the free item.
In areas that need improvement, you can improve the process or procedure to make it more effective. That is a good starting TQM.
November 21, 2012
set out the main methods by which stores or material can be inspected
amby - Tanzania (23044)
It is important to have documentation that defines the specifications for the stores or material. The quality specification should state things such as broken parts, defects, poor workmanship, and such. Requirements must be defined so that the inspector will know what to look for and perhaps test.
Once the requirements documentation is defined, then an inspection procedure can be written.
Inspection can simply be visual, or it may require testing random units. Much depends on what the material or objects are.
What is important in TQM?
October 28, 2012
what are the IMPORTANT to improve TQM?
ROYSTON - India (23008)
The company leadership must want to improve their business through seeking customer satisfaction. A big reason TQM fails in some companies is that the leadership is only concerned about quick profits from low quality goods.
Improving quality and the processes, seeking customer satisfaction, and helping suppliers provide quality parts are important in implementing TQM.
Does the Nolangeni Hotel have a complaint policy?
October 24, 2012
Do nolangeni hotel have a policy regarding complaints? If so what are the key points? If not what are the reasons of not having a policy whilst dealing with customers and what are the effects of customer complaints to the business?
Ziggie lugayeni - South Africa (22997)
Most hotels have a policy regarding complaints from customers. However, I do not know what the policy is for the Nolangeni Hotel.
If you do have a complaint, you contact information is on their website.
If a hotel does not respond to customer complaints or does not correct problems, they will soon lose business, as word gets around about the complaints.
What are the benefits of satisfied customers?
August 17, 2012
What are the benefits of satisfied customers?
Bin - Kenya (22843)
When a customer is satisfied with the product or service from a business, he or she will tell others of the good experience. This will result in more customers for the business.
Also, a satisfied customer will often come to the store or business again to buy more things.
Impact on independent business
June 19, 2012
hi i need some indormation about :
the impact of total quality management on the independent business
joelle - Lebanon (22723)
Emphasis on improving the quality of the products and services, as well as reducing costs and satisfying the customer, have a great impact on success of an independent business.
These are essential items in using TQM. But of course, you must measure the results of the efforts to make sure they are implemented correctly.
What is the objective of TQM?
May 22, 2012
objectives of tqm.
biseswar - Nepal (22671)
The objective of TQM is to increase a company's profits and business through improved quality of goods and methods, resulting in customer satisfaction.
How to achieve TQM?
May 17, 2012
TECHNIQUES TO ACHIEVE TQM?????
HAIDER - Pakistan (22658)
In order for TQM to be implemented in a company, it is important the upper management is will to improve the way their business is being run.
Emphasis must be on continually improving the quality of the company's products and services, as well as to reduce wasteful practices. Also, the goal should be to satisfy the customers with quality goods and services.
Too often companies try to cut corners in order to increase profits. Unfortunately, they have a short-term gain, but will soon lose out to competition that employ TQM practices.
Wants to teach TQM
April 23, 2012
To: The Manager
Dept of TQM
Dear Sir/ Madam.
I would like to apply fo a teaching post in your dept for Q.C. if there is any vacant one. Presently I am working for cereal manaufacturing company as Q.C. inspector. I have a Diploma( Q.M. )&CERT( CITY & GUILDS)& laso studying for DIP.( OPERATIONS MANAGEMENT)AT UNISA.PLEASE REFER BACK TO ME IF YOU HAVE THE ABOVE OFFER.
PHILEMON - South Africa (22608)
I am sorry, but we do not have teaching positions available.
For TQM jobs, in South Africa, you might check the CareerJet TQM job listings.
Best wishes in finding a good job.
How can I inspect material?
January 10, 2012
how can i inspect the material or method of inspection
basudev - India (22316)
Whether you are receiving raw materials or completed products, they must conform to specifications. Materials that are purchased must be of a certain purity, as well as other specifications defined when the purchase was made. Likewise, a product must be designed and manufactured according to the design specification. That means is must be correct size and perform its functions as it is supposed to do.
Ideally, in order to inspect items, your should have a check-list of what to inspect and what the specifications should be. Those specifications should include tolerances or deviations from the ideal.
You need to plan things out in advance and have a set procedure of how you will inspect and measure the items. Obviously, your inspection tools must be certified as correct and accurate.
How are corporate expectations linked to quality assurance?
January 9, 2012
How corporate expectations are linked to quality assurance.
lucks - UK (22311)
Corporate expectations are usually to profits and growth in a the company's market.
If the quality of the products and services are poor, the company will lose business. That is why quality assurance and TQM are important to upper management.
How is corporate expectation linked to quality?
January 9, 2012
How corporate expectation are linked to quality control?
hyden - UK (22312)
Corporate expectations are usually to establish a sustainable level of business growth in a the company's market. If the quality of the products and services are poor, the company will lose business. That is why quality control and TQM are important to upper management.
What is the significance of tTQM to business?
December 16, 2011
what is the significance of total quality management to business?
- Philippines (22279)
Total Quality Management is an effort to improve customer satisfaction with the products and services of a company, as well as to reduce the costs due to wasteful practices. Its results are measured in increased business and increased profits.
Questions and comments
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