List of Topics


 

eCommerce Feedback

by Ron Kurtus

Readers have sent in a total of 30 comments and questions on eCommerce issues. They are listed according to date.

You can read them to further your understanding of the subject.



List of next 15 letters

Title

Topic

Country

Comparing web business with store business Measure Business USA
 
Positive aspects of shopping online Basics USA
 
How can a country in Africa benefit from e-commerce? Resources Sierra Leone
 
Wants permission to use material in class Basics Egypt
 
How a customer can ensure a delivery? Basics India
 
How is website used in e-commerce? Basics USA
 
How important is TQM in eCommerce? Selling on Web philippines
 
Wants classes in e-commerce in India General India
 
Perspectives of a B2B eCommerce General USA
 
Wants info on using TQM in e-commerce Quality Jordan
 
Research in Sri Lanka General Sri Lanka
 
Tools and framework General India
 
Credit card process Basics
 
In-house standards Quality
 
Benefits of eCommerce General India
 

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First 15 letters


Measure Business

Comparing web business with store business

January 27, 2008

Question

How would i go about measuring the performance of my internet business against the performance of my storefront business?

Margie - USA (15221)

Answer

The main measurement is amount of income you get from each business. But note that each business helps the other. People may go to your website to check what you have to offer and then see that you have a local store. So they go into your store to make a purchase. Likewise, people may see your web address on your business card or advertisements for your storefront business and prefer to go to the website to make a purchase.

A good way to check the effectiveness of your website as a advertiser for your store is to offer a "special" online and then see how many ask for this special when they come into your store.

Be sure you let people know about your web address and include your business address on your website, so that they help each other.

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Basics

Positive aspects of shopping online

October 26, 2007

Question

Please write for me which positive aspects I would get from purchasing online.

Mehrak - USA (14653)

Answer

Sometimes prices are lower when you purchase online. For example, buying a book from Amazon.com is less expensive than buying from a book store, even if you include the shipping expenses.

Another factor is that sometimes items are not available in your community, and the only way to get them is to buy online or to go to a city where they sell the products.

Shopping from the comfort of home is another advantage. Some people even order their groceries online.

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Resources

How can a country in Africa benefit from e-commerce?

February 13, 2007

Question

Discus
how can a country benifit from e-commerce.In your discussion include the relative advantages and disadvantages of global e-commerce especially in Africa.

Andrew - Sierra Leone (13142)

Answer

The biggest problem in Africa in using e-commerce concerns the lack of computers and Internet connections. But that is changing.

Countries in Africa can benefit from e-commerce and that the trading of raw materials and large quantities of goods between businesses can be done immediately and at a distance, thus eliminating the need for people to travel to solidify business deals.

Assuming people have Internet connections and computers, individuals in outlying areas can purchase goods easily. The major problem is the delivery of those goods.

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Basics

Wants permission to use material in class

February 19, 2006

Question

Your notes about E-commerce basics was great, so i would like to have your permission to use your notes as an introductory material for an Ecommerce course and teach it to my students.

thank you very much and good luck.

Amr - Egypt (10151)

Answer

You have permission to use the notes, but please let them know about our site as a resource. We will be adding more to our e-commerce section soon.

Best wishes with your class.

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Basics

How a customer can ensure a delivery?

December 19, 2005

Question

Hello Sir,

i am student. while searching matter o e-coomerce i have gone through your web page. It provides basics o e-commerce in simple language and taking good points, so it is very good or beginners.
i want to know that while ordering goods and services how a customer can ensure or delivery?

krati - India (9425)

Answer

One of the best examples of e-commerce in ensuring delivery to customers is Amazon.com. Once books or products have been purchased, the customer receives and email stating the order has been placed. Then, when the good have been shipped, the customer gets another email, stating that and indicating when they should arrive. Amazon.com usually ships through United Parcel Service (UPS) and they provide a tracking number that allows the customer to keep track of the material during shipping. Other top shipping companies provide the same service.

This gives the customer great confidence in getting what is ordered.

On the other hand, small independent e-commerce businesses often do not inform the customer and may ship by some less expensive manner. Sometimes they do not even ship for weeks, because of carelessness. Customers become wary of such vendors.

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Basics

How is website used in e-commerce?

June 24, 2005

Question

can you please elaborate more the components of e-commerce and how the web site, web host, web server related to it?

- USA (7350)

Answer

The website acts like store that is always open and where customers can get product information and make purchases at any time. Often special software is required on the website for purchases to be made. The web host offers such services, which are placed on the host's server.

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Selling on Web

How important is TQM in eCommerce?

April 30, 2005

Question

1. What are some TQM principles that are applied in ecommerce?
2. How important is TQM in eccmmerce?
tnx

aldwin - philippines (6828)

Answer

Satisfying the customer with quality goods is just as important in eCommerce as it is in regular business. The big reason is that you want the customers to buy from you again and again.

eCommerce companies that don't follow TQM and deliver poor products or the wrong products may soon go out of business, once the word gets around. There are websites that tell which eCommerce companies are unreliable.

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General

Wants classes in e-commerce in India

June 25, 2004

Question

Respected sir/madame,

I am a fresh graduate hotel professional and i have read the hotel technogy international magazine which has a details about the e-commerce solutions regarding the hotel industry. So i want to know about the e-commerce course details and if possible i would like to study the e-commerce course. So i kindly request you to give me correct guidelines regarding e-commerce.And i want you to suggest me the courses and the colleges suitable for me.(my first priority for indian colleges).And the course and fee structure also.

thank you.

Yours faithfully,

ramesh - India (3626)

Answer

The best thing to do is to visit newby colleges to see what courses they have to offer in e-commerce.

One school that offers a diploma in e-commerce is at http://loyolacollege.edu/soe_liba.htm. I am sure there are many others.

Best wishes in your schooling.

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General

Perspectives of a B2B eCommerce

May 12, 2004

Question

Dear Sir or Madam:

My name is Jackie and I'm a business student, my question is what are the legal, ethical and regulatory perspectives of a B2B?

Jackie - USA (3288)

Answer

Business to business sales has been in existence for eons. Doing it on the Internet can often cut out the middle-man, such that companies can easily deal directly with each other, saving time and money. State vary in regulation of this type of business. The only reason such busines dealing would be regulated, is that "middle-men" groups had lobbied for protection of their turf.

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Quality

Wants info on using TQM in e-commerce

March 25, 2004

Question

with all my respects ,
i would likt to know more about this subject "using TQM in E-Commerce"
i'm asking you to give me previous studies of this subject ....

i'm looking forward for your reply as soon as possible
and thank you

memo - Jordan (2821)

Answer

People involved in e-commerce must realize that the major concepts of Total Quality (TQM) applies in that field, just like it does in standard business practices. There are many studies on using TQM in business, but very little mentioned in e-commerce. This may be because most papers on TQM were written before e-commerce became popular.

The most important item is customer satisfaction, in that the e-commerce experience must provide the person or company buying online with quality product plus extra service. The purchasing experience must be enjoyable and not confusing.

Keep good records and getting feedback from the customers is important in trying to improve your processes to make them more effecient.

Within in the company, you want to reduce waste in making or getting your products.

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General

Research in Sri Lanka

December 15, 2003

Question

i am doing a research about ecommerce practice in sri lanka. can u please send some articals relevent to it.

chinthani - Sri Lanka (1612)

Answer

You can check our articles at http://www.school-for-champions.com/ecommerce/

It this time, those are the only articles available.

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General

Tools and framework

October 16, 2003

Question

sir i am doing b.com
i am looking for the topics: tools of e-commerce and framework of e-commerce.
please provide the help in searching these topics.

Aditya - India (841)

Answer

The type of tools that would be unsed in e-commerce would be Internet software programs that would help in the various activities a company or business would have online. One major one would be to verfiy credit cards and obtain payments. Another major tool wold be to list a catalog of parts or products.

Typically, these tools are customer made for the individual company.Credit card software is available as part of a contract with such a company.

It would be difficult to search for the "framework of e-commerce", because that is somewhat of a vague term. What is probably wanted is the various functions and parts of e-commerce.

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Basics

Credit card process

October 4, 2003

Question

I am a student ,I have visited your site for the information of "BASICS OF E-COMMERCE", you have given a good learning material for beginners. as I an beginner so I have get much gainform your page.
thanks for this information.
but I have some questions in my mind.and I hope that you will pay some attention to solve my misunderstandings and problems.

my this problem is related to the problem of customer that he/she be convince to the seller::::::::::::::
how the buyer be the sure that whom he /she is giving his/her credit card information ,is that party right or fraud ,i mean to say that there should be some autherised right given by some government that ok this web-site has an autherised right to sell consumer items.

my second problem is from sellor's side
how seller be convince that whatever credit card information the customer is giving that is right
i mean to say that is there is any information link between the seller and the banks in that city where the seller is providing his facilty?
and how the seller keep this link between banks and him/her ,is seller pay for it to the banks
as the seller is taking the banks information form bank ?

and my next problem is that when a cutomer gives his/her credit card information to the seller can
not the seller misuse this infrmation to much money from customer's account ?

indresh - (741)

Answer

There are many e-commerce websites that are run by dishonest people. Someone purchasing from a well-known company can usually be safe in giving credit card information. In the case of buying form a small company or say a seller on eBay, it is good to make sure the person is using a qualified credit card handling company. The most common company used is PayPal, and people purchasing from businesses using PayPal to process the credit card information are usually assured it is a valid transaction. PayPay or similar firms check the credientials of the sellers to make sure they are valid.

When a person gives a credit card number, name and shipping address, the card is electronically checked to make sure all three are correct. Sometimes a thief may get a card number and try to ship material to some other location. Typically, the company will not ship to an address that is not on registered with the credit card company.

The intemediate company such as PayPal that processes the credit card number makes the exchange and sends the bill to the credit card company, who then sends the bill to the card holder. If there is some discrepancy, the card hold can refuse to pay. Then the credit card company refused to pay PayPal, and they refuse to pay the seller.

It is complicated, but seems to work pretty well.

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Quality

In-house standards

September 9, 2003

Question

1.Why are large organiations insisting on their own inhouse standards when doing ecommerce?

2.What are the advantages nd disvantges to their customers?
3.What are the main advantages and disadvantges to such organisations?

Aoko - (443)

Answer

Not all large organization use in-house standards. Those that use such standards probably do so for corporate consistency. Part of this relates to following the ISO 9000 standards, which benefit both the company and customers.

See http://www.school-for-champions.com/iso9000/

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General

Benefits of eCommerce

August 10, 2003

Question

1.Benefits of using ecommerce for a company.
2.Factors taken to ensure successful implementation of e-commerce.
3.disadvantage or concerns the company need to be aware of in implementing e-commerce.
4.A case study where an organisation has successfully implemented e-commerce.summarise the the steps that took place to implement e-commerce and explain the benfits of implementation.
4.conclusions -whether you believe your company should implement e-commerceor not, and explain why.

Bandana - India (166)

Answer

This looks like you would like to have someone do your homework for you.

eCommerce is simply a way to do business electronically via the Internet, instead of through telephone, mail or personal contact. A big benefit is that more clients can be contacted faster. The company must have a good system to show what they have for sale on their website and an effective way to make the transaction. There must be an advantage for the customer to do business online.

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