Results of all TQM Survey Questions

Does your company follow Total Quality principles?	Yes: 43 (61%)	No: 27 (38%)	Total: 70
Does your company seek customer satisfaction?	Yes: 38 (80%)	No: 9 (19%)	Total: 47
Do you ask what your customers expect?	Yes: 37 (74%)	No: 13 (26%)	Total: 50
Should a company help their suppliers?	Yes: 1136 (95%)	No: 50 (4%)	Total: 1186
Do quality products result in higher profits?	Yes: 50 (86%)	No: 8 (13%)	Total: 58
Is Total Quality in business outdated?	Yes: 11 (22%)	No: 37 (77%)	Total: 48
Does your management support quality improvement?	Yes: 27 (65%)	No: 14 (34%)	Total: 41
Would you pay more for a quality product?	Yes: 56 (93%)	No: 4 (6%)	Total: 60
Have you ever bought an unreliable product?	Yes: 31 (83%)	No: 6 (16%)	Total: 37
Does extra service result in repeat business?	Yes: 37 (82%)	No: 8 (17%)	Total: 45
Should workers have a say in how a company is run?	Yes: 162 (86%)	No: 26 (13%)	Total: 188

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