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Feedback Q&A on TQM

by Ron Kurtus

Readers have sent in a total of 211 comments and questions on TQM issues. They are listed according to date.

You can read them to further your understanding of the subject.


List of next 10 letters

Topic

Title

Country

Complaints Does the Nolangeni Hotel have a complaint policy? South Africa
 
Satisfy Customer What are the benefits of satisfied customers? Kenya
 
General Impact on independent business Lebanon
 
General What is the objective of TQM? Nepal
 
General How to achieve TQM? Pakistan
 
General Wants to teach TQM South Africa
 
Inspecting for Quality How can I inspect material? India
 
General How are corporate expectations linked to quality assurance? UK
 
General How is corporate expectation linked to quality? UK
 
General What is the significance of tTQM to business? Philippines
 

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First 10 letters


Does the Nolangeni Hotel have a complaint policy?

Topic: Complaints

Question

October 24, 2012

Do nolangeni hotel have a policy regarding complaints? If so what are the key points? If not what are the reasons of not having a policy whilst dealing with customers and what are the effects of customer complaints to the business?

Ziggie lugayeni - South Africa

22997

Answer

Most hotels have a policy regarding complaints from customers. However, I do not know what the policy is for the Nolangeni Hotel.

If you do have a complaint, you contact information is on their website.

If a hotel does not respond to customer complaints or does not correct problems, they will soon lose business, as word gets around about the complaints.

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What are the benefits of satisfied customers?

Topic: Satisfy Customer

Question

August 17, 2012

What are the benefits of satisfied customers?

Bin - Kenya

22843

Answer

When a customer is satisfied with the product or service from a business, he or she will tell others of the good experience. This will result in more customers for the business.

Also, a satisfied customer will often come to the store or business again to buy more things.

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Impact on independent business

Topic: General

Question

June 19, 2012

hi i need some indormation about :
the impact of total quality management on the independent business
thank u

joelle - Lebanon

22723

Answer

Emphasis on improving the quality of the products and services, as well as reducing costs and satisfying the customer, have a great impact on success of an independent business.

These are essential items in using TQM. But of course, you must measure the results of the efforts to make sure they are implemented correctly.

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What is the objective of TQM?

Topic: General

Question

May 22, 2012

objectives of tqm.

biseswar - Nepal

22671

Answer

The objective of TQM is to increase a company's profits and business through improved quality of goods and methods, resulting in customer satisfaction.

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How to achieve TQM?

Topic: General

Question

May 17, 2012

TECHNIQUES TO ACHIEVE TQM?????

HAIDER - Pakistan

22658

Answer

In order for TQM to be implemented in a company, it is important the upper management is will to improve the way their business is being run.

Emphasis must be on continually improving the quality of the company's products and services, as well as to reduce wasteful practices. Also, the goal should be to satisfy the customers with quality goods and services.

Too often companies try to cut corners in order to increase profits. Unfortunately, they have a short-term gain, but will soon lose out to competition that employ TQM practices.

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Wants to teach TQM

Topic: General

Question

April 23, 2012

To: The Manager
Dept of TQM

Dear Sir/ Madam.

I would like to apply fo a teaching post in your dept for Q.C. if there is any vacant one. Presently I am working for cereal manaufacturing company as Q.C. inspector. I have a Diploma( Q.M. )&CERT( CITY & GUILDS)& laso studying for DIP.( OPERATIONS MANAGEMENT)AT UNISA.PLEASE REFER BACK TO ME IF YOU HAVE THE ABOVE OFFER.
YOURS,

PHILEMON - South Africa

22608

Answer

I am sorry, but we do not have teaching positions available.

For TQM jobs, in South Africa, you might check the CareerJet TQM job listings.

Best wishes in finding a good job.

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How can I inspect material?

Topic: Inspecting for Quality

Question

January 10, 2012

how can i inspect the material or method of inspection

basudev - India

22316

Answer

Whether you are receiving raw materials or completed products, they must conform to specifications. Materials that are purchased must be of a certain purity, as well as other specifications defined when the purchase was made. Likewise, a product must be designed and manufactured according to the design specification. That means is must be correct size and perform its functions as it is supposed to do.

Ideally, in order to inspect items, your should have a check-list of what to inspect and what the specifications should be. Those specifications should include tolerances or deviations from the ideal.

You need to plan things out in advance and have a set procedure of how you will inspect and measure the items. Obviously, your inspection tools must be certified as correct and accurate.

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How are corporate expectations linked to quality assurance?

Topic: General

Question

January 9, 2012

How corporate expectations are linked to quality assurance.

lucks - UK

22311

Answer

Corporate expectations are usually to profits and growth in a the company's market.

If the quality of the products and services are poor, the company will lose business. That is why quality assurance and TQM are important to upper management.

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How is corporate expectation linked to quality?

Topic: General

Question

January 9, 2012

How corporate expectation are linked to quality control?

hyden - UK

22312

Answer

Corporate expectations are usually to establish a sustainable level of business growth in a the company's market. If the quality of the products and services are poor, the company will lose business. That is why quality control and TQM are important to upper management.

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What is the significance of tTQM to business?

Topic: General

Question

December 16, 2011

what is the significance of total quality management to business?

- Philippines

22279

Answer

Total Quality Management is an effort to improve customer satisfaction with the products and services of a company, as well as to reduce the costs due to wasteful practices. Its results are measured in increased business and increased profits.

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Summary

Hopefully, this reader feedback has helped provide information about TQM issues.


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