Feedback Comments on TQM by Ron Kurtus by Ron Kurtus - Improve Your Business with Total Quality Management (TQM). Key words: ISO 9000, Taguchi, Deming, statistics, satisfy customer, suppliers, excellence, success, achievements, School for Champions Copyright © Restrictions
by Ron Kurtus
|General||Role of training in TQM||Cambodia|
|General||What is the function of TQM?||South Africa|
|General||How can a company use TQM?||Lesoth|
|Complaints||Customer wants refund with no claim ticket||USA|
|Restaurant Quality||Is service person part of product?||Phillipines|
|General||Applicability of total quality management||Uganda|
|Inspecting for Quality||Inspection in shipping goods||Nigeria|
|General||Want to know the philosophy of TQM||India|
|Supplier Quality||Company refuses to work and solve problem||USA|
|General||How does TQM improve performance?||Pakistan|
Role of training in TQM
August 26, 2014
1-Discuss the role of training and education in supporting TQM ?
2-Explain the difference between satisfaction and loyalty. why is loyalty more important ?
3-Let explain, why are strategic partnerships and alliances useful to an organization ?
Tem - Cambodia
Since there may be confusion or even resistance to implementing TQM in a company, training and education is important. This includes training of management, so that they understand the principles.
Loyalty comes from having good experiences with a product or company and results in repeat business. However, if the customer is not satisfied with a product or service several times, the customer will no longer be loyal and even disgruntled with the company.
What is the function of TQM?
May 27, 2014
What is the function of TQM
Wilfred - South Africa
TQM is philosophy of doing business intended to reduce costs from wasteful practices and increase business through quality goods and customer satisfaction.
How can a company use TQM?
April 4, 2014
How can a company use total quality management? for example Vodacom company
Vodacom is an African mobile communications company. The first application of Total Quality Management (TQM) is to continuously improve the quality of their products and services, including reducing faulty parts and waste. This will improve profits.
Helping vendors ans suppliers to provide quality parts helps the quality of the products.
Customer satisfaction is very important in TQM. Vodacom must make sure their customers are pleased with their products and services.
The major requirement in applying TQM is that upper management buy in and agree to these principles.
Customer wants refund with no claim ticket
January 15, 2014
a customer came to my shop with no claim ticket. She said she brought a pair of boots to get stretched but we could not find any boots that she described. She wants us to pay her 225.00 for these boots that I have no record of What should I do?
anna - USA
Some people get confused about where they purchased products and actually go to the wrong store. Of course, there are others who may be trying to get something for nothing.
The best way to deal with such a person is to be sympathetic but say that company policy requires that you carry the product and that she has a claim ticket.
Also, you could mention that since you do not carry that product, she could have purchased them at a different store.
Best wishes in handling this difficult situation.
Is service person part of product?
Topic: Restaurant Quality
January 7, 2014
how the service person in the restaurant is part of the product the customer receives when purchasing a meal?
zshar - Phillipines
Whenever you purchase any product, there is also a service involved. The quality of each item is important to the customer experience.
In a restaurant, if the food is good but the service is poor, the customer will not be satisfied. Likewise, if the service is excellent but the food is not good, the customer will not be satisfied.
Applicability of total quality management
November 15, 2013
applicability of total quality management in business environment
gorret - Uganda
Total Quality Management is used in business to reduce wasteful processes, make quality goods, and satisfy the customers, such that the business will prosper.
Inspection in shipping goods
Topic: Inspecting for Quality
September 9, 2013
What are the necessary steps to be taken for inspecting cargos to be delivered by sea to another part of the country?if there is shortages at the terminal or at the destination,who is to blame and how will the shortages be recovered,pls its urgent,thanks
Ifeanyi - Nigeria
I assume you are only interested in inspecting the quantity of items and to insure there is no damage before they are sent. Typically, a visual inspection is made, checking off items from a list from the owner of the material.
If there are items missing from the original list, the owners should be notified. All items may not have been sent or some could have been taken during shipment to the terminal.
It is important to be thorough in checking the items to make sure the terminal is not blamed or liable for the shortage.
At the destination, the quantity and condition of the items should be recorded again to make sure there was no loss or damage in transit.
Depending on where any shortage is found, you can determine who to blame. Unfortunately, there are people who steal. Sometimes even companies sending material or goods will claim things are missing, as a way to get some undeserved payment.
I hope this helps.
Want to know the philosophy of TQM
August 1, 2013
The philosophy of TQM
sayooj - India
TQM is based on three principles:
(1) Satisfy the customer with quality products and service. This is the most important item.
(2) Continually improve the way you do things. This includes studying data and statistics to verify improvements.
(3) Help your workers and suppliers provide you with quality goods and services. This includes clear instructions and even providing extra training.
Company refuses to work and solve problem
Topic: Supplier Quality
May 24, 2013
When the company has your money and doesn't want to work with you or BBB and Angies list what can you do?
Mel - USA
They say that a dissatisfied customer will tell over 12 others about the poor service or product. Word gets around about such companies, so they are short-sighted in not working with you to solve the problem.
You can post on Angie's List or other review sites about your problem with the company, but that probably will not get your money back.
In some rare cases, a letter (not an email) to the president of the company can get results. But most like;y, you will have to suffer the loss and then move on.
How does TQM improve performance?
February 27, 2013
my course is total quality management....plz help me in my project
how TQm enhance oranizational performance,,define 15 variable acoording this statement
yasir - Pakistan
TQM can reduce losses due to wasteful practices. It can also increase profits due to customer satisfaction with quality products and services. Continuous improvement gives a company a competitive edge.
To define 15 variables for improvement requires deep knowledge of a company's business. You cannot guess at such things.
Hopefully, this reader feedback has helped provide information about TQM issues.
Always do your best
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