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Feedback Comments on TQM

by Ron Kurtus

A total of 203 comments and questions have been sent in. They are listed according to date.


List of most recent 10 letters

Topic

Title

Country

General What is the function of TQM? South Africa
 
General How can a company use TQM? Lesoth
 
Complaints Customer wants refund with no claim ticket USA
 
Restaurant Quality Is service person part of product? Phillipines
 
General Applicability of total quality management Uganda
 
Inspecting for Quality Inspection in shipping goods Nigeria
 
General Want to know the philosophy of TQM India
 
Supplier Quality Company refuses to work and solve problem USA
 
General How does TQM improve performance? Pakistan
 
General How long does it take to complete? USA
 

Next 10


What is the function of TQM?

Topic: General

Question

May 27, 2014

What is the function of TQM

Wilfred - South Africa

24996

Answer

TQM is philosophy of doing business intended to reduce costs from wasteful practices and increase business through quality goods and customer satisfaction.

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How can a company use TQM?

Topic: General

Question

April 4, 2014

How can a company use total quality management? for example Vodacom company

- Lesoth

24841

Answer

Vodacom is an African mobile communications company. The first application of Total Quality Management (TQM) is to continuously improve the quality of their products and services, including reducing faulty parts and waste. This will improve profits.

Helping vendors ans suppliers to provide quality parts helps the quality of the products.

Customer satisfaction is very important in TQM. Vodacom must make sure their customers are pleased with their products and services.

The major requirement in applying TQM is that upper management buy in and agree to these principles.

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Customer wants refund with no claim ticket

Topic: Complaints

Question

January 15, 2014

a customer came to my shop with no claim ticket. She said she brought a pair of boots to get stretched but we could not find any boots that she described. She wants us to pay her 225.00 for these boots that I have no record of What should I do?

anna - USA

24434

Answer

Some people get confused about where they purchased products and actually go to the wrong store. Of course, there are others who may be trying to get something for nothing.

The best way to deal with such a person is to be sympathetic but say that company policy requires that you carry the product and that she has a claim ticket.

Also, you could mention that since you do not carry that product, she could have purchased them at a different store.

Best wishes in handling this difficult situation.

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Is service person part of product?

Topic: Restaurant Quality

Question

January 7, 2014

how the service person in the restaurant is part of the product the customer receives when purchasing a meal?

zshar - Phillipines

24414

Answer

Whenever you purchase any product, there is also a service involved. The quality of each item is important to the customer experience.

In a restaurant, if the food is good but the service is poor, the customer will not be satisfied. Likewise, if the service is excellent but the food is not good, the customer will not be satisfied.

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Applicability of total quality management

Topic: General

Question

November 15, 2013

applicability of total quality management in business environment

gorret - Uganda

24192

Answer

Total Quality Management is used in business to reduce wasteful processes, make quality goods, and satisfy the customers, such that the business will prosper.

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Inspection in shipping goods

Topic: Inspecting for Quality

Question

September 9, 2013

What are the necessary steps to be taken for inspecting cargos to be delivered by sea to another part of the country?if there is shortages at the terminal or at the destination,who is to blame and how will the shortages be recovered,pls its urgent,thanks

Ifeanyi - Nigeria

24003

Answer

I assume you are only interested in inspecting the quantity of items and to insure there is no damage before they are sent. Typically, a visual inspection is made, checking off items from a list from the owner of the material.

If there are items missing from the original list, the owners should be notified. All items may not have been sent or some could have been taken during shipment to the terminal.

It is important to be thorough in checking the items to make sure the terminal is not blamed or liable for the shortage.

At the destination, the quantity and condition of the items should be recorded again to make sure there was no loss or damage in transit.

Depending on where any shortage is found, you can determine who to blame. Unfortunately, there are people who steal. Sometimes even companies sending material or goods will claim things are missing, as a way to get some undeserved payment.

I hope this helps.

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Want to know the philosophy of TQM

Topic: General

Question

August 1, 2013

The philosophy of TQM

sayooj - India

23897

Answer

TQM is based on three principles:

(1) Satisfy the customer with quality products and service. This is the most important item.

(2) Continually improve the way you do things. This includes studying data and statistics to verify improvements.

(3) Help your workers and suppliers provide you with quality goods and services. This includes clear instructions and even providing extra training.

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Company refuses to work and solve problem

Topic: Supplier Quality

Question

May 24, 2013

When the company has your money and doesn't want to work with you or BBB and Angies list what can you do?

Mel - USA

23717

Answer

They say that a dissatisfied customer will tell over 12 others about the poor service or product. Word gets around about such companies, so they are short-sighted in not working with you to solve the problem.

You can post on Angie's List or other review sites about your problem with the company, but that probably will not get your money back.

In some rare cases, a letter (not an email) to the president of the company can get results. But most like;y, you will have to suffer the loss and then move on.

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How does TQM improve performance?

Topic: General

Question

February 27, 2013

heyyy
my course is total quality management....plz help me in my project
how TQm enhance oranizational performance,,define 15 variable acoording this statement
THanks....

yasir - Pakistan

23506

Answer

TQM can reduce losses due to wasteful practices. It can also increase profits due to customer satisfaction with quality products and services. Continuous improvement gives a company a competitive edge.

To define 15 variables for improvement requires deep knowledge of a company's business. You cannot guess at such things.

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How long does it take to complete?

Topic: General

Question

February 4, 2013

how long does it take to complete this course?

- USA

23177

Answer

The material is intended to simply provide information about the subject. It is not an official course with a certificate of completion. Instead, it is used to supplement your studies and increase your understanding.

Best wishes in learning more about TQM.

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Summary

Hopefully, this reader feedback has helped provide information about TQM issues.


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