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Mini-Quiz: Basic Principles of Total Quality Management (TQM)

by Ron Kurtus (28 May 2001)

Take this Mini-Quiz to check your understanding of the lesson material.



1. Should extra service be provided if it cuts into profits?

No, because the higher the profit on a sale, the better

Yes, the customer feels important and may give repeat business

Only if the customer is a close friend

2. Should you help your suppliers to produce quality parts?

No, because they charge enough the way it is

Yes, because you can later refuse to pay them

Yes, because it is in your best interests

3. If business is good, what should you do?

Continue to improve your methods

Raise your prices

Don't screw up a good thing

If you got all three correct, you are on your way to becoming a Champion in Total Quality. If you had problems, you had better look over the material again.


Organize your business and  life on quality principles


Resources and references

Ron Kurtus' Credentials

The following resources provide information on this subject:

Web sites

TQM Resources

Books

Top-rated books on Total Quality

Top-rated books on Business Quality

Top-rated books on Six Sigma


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Total Quality Management (TQM) topics

Mini-Quiz: Basic Principles of TQM




TQM topics

Basic principles

Satisfy customer

Get good work and supplies

Reduce waste and failures

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