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Mini-Quiz: Quality in the Restaurant Business

by Ron Kurtus (revised 12 January 2008)

Take this Mini-Quiz to check your understanding of the lesson material.



1. What might happen if you had different chefs on different days?

The quality of the food may be inconsistent from day to day

It is a good idea to get variety

The competition may increase your quality

2. What can irritate a customer the most?

Dirty restrooms

Service that is very slow

A waiter who has a poor singing voice

3. Why do many people go to a specific restaurant?

They saw the parking lot was empty

They have heard the food and service is good

The sign outside said "Low Prices"

If you got all three correct, you are on your way to becoming a Champion in Total Quality. If you had problems, you had better look over the material again.


A good meal with good service makes for a happy customer


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Mini-Quiz: Quality in the Restaurant Business




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