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Feedback Q&A on Training

by Ron Kurtus

Readers have sent in a total of 35 comments and questions on Training issues. They are listed according to date.

You can read them to further your understanding of the subject.

List of next 10 letters




Determine ROI What do trainers to evalute for ROI? UaE
Difference with Education Where does research fit in the picture? PRC
Difference with Education Difference between education and training Kenya
Determine ROI How to calculate ROI for IT company? India
Determine ROI Calculating ROI of soft training UAE - Dubai
Determine ROI ROI on manager training India
General Looking for ROI resources Brazil
Train Workers Wants video on training methods
Goals Developing goals and outcomes for internship
ROI Workers Dealing with different ethnic groups

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First 10 letters

What do trainers to evalute for ROI?

Topic: Determine ROI


March 12, 2005

what do we need to look at as trainers to evalute or ROI with regarding to training? would you please list some ratios, percentages, factors that should be considered. I'm looking for numbers to use.

Moh'd - UaE



You need to start with a way to measure the performance of the person being trained. That is the most difficult, because often the value of the person to the company is not well defined. If a person is able to increase his or her units of work after training, then it is something you can measure.

Giving a test or getting an appraisal from a supervisor are some starting point of measurement. Then another test or appraisal is given after the training, and a monetary estimation must be made. This is the return from the training.

The cost of training the person, including lost time on the job and wages of trainers is the investment.

From those two numbers, you can determine return on investment (ROI) percentage for the company.

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Where does research fit in the picture?

Topic: Difference with Education


February 23, 2005

I am a postgraduate studying biology in the People's Republic of China. I am studying for my master's degree. How can I view my research life here? Does it belong to training or education?

You might simply think that my question is too simple, and reply me with a simple answer that it is EDUCATION, because I am still in a college.

But , I found that most of courses what I take can teach me very little, even it does teach me something, it can't go to the nature of learning.

What really matters to my performance or matters on my graduation is simply training. I did the same work day after day. The more I repeated , the easier I will get my degree.

I don't know where the problem comes out!
Maybe, Because, to a Master Degree Pursuer, it is just training. And I can't touch the nature of EDUCATION without a higher pursuit of Doctor Degree.

Do you think that I am true?


liangliang - PRC



Education in college often provides information and teaches theory and concepts. In biology, you should have some labs where you can apply the concepts and knowledge in real experiments, just as you would do in a job as a biologist.

Research is the application of theory. But there is training needed in the methods of research and experiments. The more experiments you do in your research, the better your skills are in the methodolgy. You are no longer learning theory but applying it.

I hope that helps you. Best wishes in getting your advanced degrees and in a wonderful career.

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Difference between education and training

Topic: Difference with Education


February 22, 2005

philosophical difference between education, training and schooling

kibet - Kenya



Education relates to learning facts, concepts and theories. Schooling is the same as education. Training mainly concerns learning skills and hands-on applications.

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How to calculate ROI for IT company?

Topic: Determine ROI


August 6, 2004

I am working in an Indian IT company. I need to know in exact details how to calculate ROI of training a resource on a particular technology?

Sankalan - India



With an IT company, the training is probably a measurable skill, like programming. With that, you can estimate the profits the company will make for the improvement in performance of the worker. Then you compare the extra profits with the cost of the training.

The amount of return or money made from improved performance varies from company to company and must be done on an individual basis.

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Calculating ROI of soft training

Topic: Determine ROI


June 14, 2004

Dear Sir,
Can you provide me with various standard - acknowledged -formullas that can help me in calculating ROI of training :especially soft training.

Mohd - UAE - Dubai



The big problem with determining ROI from soft training is to measure the results. With skill-based training, you can measure productivity before and after, but with training where something like attitudes are improved, it is very difficult to measure the results.

I thoroughly disagree with some that measure vague areas as employee happiness as part of ROI. The return must be in revenue and profits for the company.If the training would result in less employee turnover, and the cost to hire and train a new employee is taking into account, then a ROI could be calculated. The manager must look at many possible results of soft training and see how they impact the company profits to truly find the ROI.

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ROI on manager training

Topic: Determine ROI


May 26, 2004

I am doing a project on training evaluation.I have to determine the ROI of the training programs done in the year 2003.I face difficulties in measuring the benefits.Could you please suggest me what kind of benefits be considerd for managerial training programs and how can they converted to monetary values.


Pritpal Kaur - India



Often the purpose of training programs are not well defined, especially in management training.

If the purpose of the training was to improve such things as attitude, communication or worker satisfaction, the benefits to the company are not direct but can be measured. Such things as the rate of absent workers, the number of discipline actions and worker turnover rate can be measured and related to company profits or loss. Comparison of the output of a manager's work area before and after training can be measured to see what effect the training had.

Ideally, productivity and profits for a department should be made before and after manager training to verify the ROI of the training. If the company does not keep track of the profits made by specific groups, then it is difficult to determine any ROI.

I hope this helps. Let me know how your study works out.

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Looking for ROI resources

Topic: General


March 26, 2004


I would like to know from Mr. Ron Kurtus if is there any thesis or book about return of investment (ROI) in training on how to measure the ROI in training?

Thank you.

Julio - Brazil



We have the following lessons:

The last one has some references.

You can also check:

They should all help. Best wishes in your effort.

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Wants video on training methods

Topic: Train Workers


February 28, 2004

May I get some literature or any type of demo for our workers training so we can able to understand your methods of training and reach to the point to purchase your videos or training programs.We are a Textile Group of industreis in Yarn Manufacturing.

Please reply as soon as possible.


Aijaz -



We do not have any training videos or such. We only provide the lessons that are shown in this web site.

A good way to develop training for your company is to take a senior worker to explain how he does his job. You can write down what he says and then put it in a form so that others can learn from his knowledge.

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Developing goals and outcomes for internship

Topic: Goals


February 7, 2004

please can you help me with this. I'm going for an internship and I 'm required to develop the goals and outcomes for the internship experience in a professional format. I'm an educator, how do go about this?

michael -



Write down what you expect to get out of the internship: job experience, knowledge, connections, etc. Then think of what the company's goals or purposes in hiring people for intern positions. Then list your goals as a combination that satisfies the needs of both.

But also, the goals should be measurable to a degree. Like, how do you determine that you have gained job experience? This is similar to the measureable objectives and outcomes you may have for a class you teach. Like, "the students will have a working knowledge of xxx and be able to perform yyy tasks."

I hope those ideas help. Best wishes in your internship.

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Dealing with different ethnic groups

Topic: ROI Workers


February 6, 2004

How you deal with different ethnic groups in using the language?

zenel -



Care must be taken in dealing with different ethnic groups, because it is easy for misunderstandings to occur. A trainer must be familiar with some of the customs of the group and their idioms. Although the people are expected to soon learn the language and customs of the area in which they work, anyone communcating with them must make sure the information is clearly understood.

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