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Answers to Readers' Questions on Training:
ROI Workers
The following 3 comments and questions have been sent in. They are listed according to date.
List of first 10 items
- Writing dissertation on ROI
- Methods to measure return on investment
- Dealing with different ethnic groups
Writing dissertation on ROI
Question
April 8, 2010
Hi,
My name is Ben Reeves. I am a student at Southampton University. For my
final year dissertation I am investigating ROTI analyses. I was wondering if anybody in your organisation would be kind enough to answer a few questions for me.
I am seeking the opinions of individuals who use or devise ROTI analyses.
The questions are as follows:
Feel free to expand on them as much as possible I am really interested in what you think and feel, the more opinions the better!
What are ROTI (return on training investment) analyses used for within
organisations?
Who uses the ROTI analyses?
Are the analyses accurate?
Is there a difficulty in attributing performance benefits of the
organisation to training programmes despite these analyses?
Are there alternative methods that yield similar information?
How does ROI importance differ at different levels of the organisation?
What i am trying to get to really is how the analyses are used and what practical obstacles there are if any? I am looking for your experience and opinion on the utility and validity of the ROTI analyses.
These questions will hopefully help by giving a framework from which you can give your views. What does ROI mean to you?
I hope you can help.
Many Thanks,
Ben - UK
19515
Answer
The problem in analyzing the return-on-investment from training is setting metrics. Often there are no solid ways to measure the results of training in soft skills, such as communication or dealing with others. Also, the investment is money up front, but the return may be spread over many years and may even include influence on other workers.
A big problem is that many times the ROI from training is skewed for management to justify the training.
The following websites may give you some information or leads on the subject:
http://www.solutionmatrix.com/return-on-investment.html
http://www.fastrak-consulting.co.uk/tactix/Features/tngroi/tngroi.htm
http://www.thetrainingworld.com/resources/Training_-_Return_On_Investment/
http://www.teambuildingusa.com/article-measuring-roi-for-soft-skill-training.asp
http://www.articles911.com/Training/Training_Return_On_Investment/
I hope that helps. Best wishes in a successful dissertation.
Methods to measure return on investment
Question
March 10, 2007
hii sir,
my question is
"what are the methods to measure the return on investment on training?"
reply soon
- India
13342
Answer
The investment in training is the cost of the training material, the wages of the trainer, and the wages of the workers if they are being trained during company time.
If the training is to improve work methods, the increase in productivity can be measured and given a monetary value. If the worker is being trained to be able to deal with other people more effectively, it is very difficult to calculate a return on investment, since an increase in productivity is not apparent.
Dealing with different ethnic groups
Question
February 6, 2004
How you deal with different ethnic groups in using the language?
zenel -
2271
Answer
Care must be taken in dealing with different ethnic groups, because it is easy for misunderstandings to occur. A trainer must be familiar with some of the customs of the group and their idioms. Although the people are expected to soon learn the language and customs of the area in which they work, anyone communcating with them must make sure the information is clearly understood.
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