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Mini-Quiz: Determining Training Return-on-Investment (ROI)

by Ron Kurtus (revised 16 May 2001)

Take this Mini-Quiz to check your understanding of the lesson material.



1. Why should a company train their customers?

To make money by charging them for the training

So they will become good employees

So they will know how to effectively use the product

2. What is a hidden expense in sending a salesman to a week of training?

The salesman may then leave to go to a better job

Missed opportunities of sales during the training

Padding the expense account

3. What is a good measurable goal for management training?

Reduction in employee turnover

Increased obedience by workers

Manager shows up on time for meetings

If you got all three correct, you are on your way to becoming a Champion in Training Development. If you had problems, you had better look over the material again.


Make yourself valuable to yourself and others.


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Mini-Quiz: Determining Training Return-on-Investment

Return-on-Investment in Training Workers




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Return-on-Investment (ROI)

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