List of Topics

SfC Home > Education > Training >

 

Mini-Quiz: Training Your Customers

by Ron Kurtus (revised 16 May 2001)

Take this Mini-Quiz to check your understanding of the lesson material.



1. What is a major complaint after a customer buys a product?

He can't figure how to use or configure it

The product is discontinued

He had to pay retail price

2. Does the product training have to be in a class?

Yes, at least 3 days

No, a simple set of instructions often may suffice

Not if the person has a college degree

3. Is there a return-on-investment (ROI) for such training?

Yes, because there may be repeat business

No, it is a major waste of money

Only if the customer invests in company stock

If you got all three correct, you are on your way to becoming a Champion in Training Development. If you had problems, you had better look over the material again.


Character counts


Resources and references

Ron Kurtus' Credentials

Websites

Training Resources

Books

Top-rated books on Training


Questions and comments

Do you have any questions, comments, or opinions on this subject? If so, send an email with your feedback. I will try to get back to you as soon as possible.


Share this page

Click on a button to bookmark or share this page through Twitter, Facebook, email, or other services:

 

Students and researchers

The Web address of this page is:
www.school-for-champions.com/training/
mini-quiz_training_your_customers.htm

Please include it as a link on your website or as a reference in your report, document, or thesis.

Copyright © Restrictions


Where are you now?

School for Champions

Training topics

Mini-Quiz: Training Your Customers




Training topics

Initial considerations

Return-on-Investment (ROI)

Delivering Training

Training Applications

Also see







Live Your Life as a Champion:

Take care of your health

Seek knowledge and gain skills

Do excellent work

Be valuable to others

Have utmost character

Be a Champion!



The School for Champions helps you become the type of person who can be called a Champion.