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Mini-Quiz: Character of Sales Staff Important to Success of Business

by Ron Kurtus

Take this Mini-Quiz to check your understanding of the lesson material.

1. What can happen if a salesman is conscientious?

The customer will be pleased with the interaction

It can get on people's nerves

He will demand more money

2. What can result if a sales representative misleads the customer?

His commission can greatly increase

Customers have no recourse in dealing with dishonest salesmen

The customer can become dissatisfied and not deal with the company again

3. What could happen if a sales rep bypassed company policy to get a sale?

She might be reprimanded for breaking the rule

The sale would be negated and the customer would not be allowed to buy there

The sales rep could be sent to jail

If you got all three correct, you are on your way to becoming a Champion in Understanding Character. If you had problems, you had better look over the material again.

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