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Mini-Quiz: Using TQM and ISO 9000 in eCommerce

by Ron Kurtus (2 July 2000)

Take this Mini-Quiz to check your understanding of the lesson material.

1. Why is customer satisfaction important?

It makes up for a poor product

They are then easier to manipulate

It results in repeat business or referrals

2. Why are work procedures important?

They keep the tech writers busy

They allow repeatability

They make business look real

3. What is the advantage of using TQM?

Doing business in Europe

Lower costs and more business

There is no real advantage

If you got all three correct, you are on your way to becoming a Champion in eCommerce. If you had problems, you had better look over the material again.

Quality counts

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