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Mini-Quiz: Documents Needed for ISO 9000

by Ron Kurtus (revised 29 November 2005)

Take this Mini-Quiz to check your understanding of the lesson material.

1. Why should upper management be directly involved in writing the Quality Policy Manual?

To give them something to do

They have greater writing skills

To state the company business philosophy

2. Which is one thing to include in Procedures?

Hourly wage of workers

Who is responsible

Philosophy of doing business

3. What could happen if a company didn't bother with these documents?

They could save a lot of money

Workers may go on strike

Business could go into disarray

If you got all three correct, you are on your way to becoming a Champion in Improving your Business with ISO 9000. If you had problems, you had better look over the material again.

Express yourself clearly

Resources and references

Ron Kurtus' Credentials


ISO Online - International Organization for Standardization website

ISO Standards Translated in Plain English - Extensive listing

ISO 9000 Certification Information - Good listing of ISO 9000 resources

ISO 9000 References and Resources


Top-rated books on ISO 9000

Questions and comments

Do you have any questions, comments, or opinions on this subject? If so, send an email with your feedback. I will try to get back to you as soon as possible.

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Mini-Qui: Documents Needed for ISO 9000

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