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Mini-Quiz: Rationale Approach to Writing an ISO 9000 Quality Manual

by Ron Kurtus (14 March 2001)

Take this Mini-Quiz to check your understanding of the lesson material.

1. Why don't most policy statements give a rationale?

The rationale is assumed

Management feels it will cost too much

To avoid legal problems

2. What can happen if there is no stated rationale to a policy?

Union officials see it as a reason to go on strike

Situations change such that no one knows why the policy was made

Situations remain stable and the company prospers

3. How is a belief used in a policy statement?

Management has strong political beliefs that they want to impose

Management believes that the less said the better

Management believes the rational for a course of action is correct

If you got all three correct, you are on your way to becoming a Champion in Improving your Business with ISO 9000. If you had problems, you had better look over the material again.

Seek excellence in your company and personal life

Resources and references

Ron Kurtus' Credentials


ISO Online - International Organization for Standardization website

ISO Standards Translated in Plain English - Extensive listing

ISO 9000 Certification Information - Good listing of ISO 9000 resources

ISO 9000 References and Resources


Top-rated books on ISO 9000

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