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Mini-Quiz: Applying TQM in a Church

by Ron Kurtus (30 November 2007)

Take this Mini-Quiz to check your understanding of the lesson material.

1. What could cause people to want to return to the church?

Threats that they will go to Hell if they didn't come back

Free gifts at the door

A well-run service and an inspiring sermon

2. How can a minister encourage the choir to perform better?

Point out that they are providing the congratation with enjoyment

Have two choirs that compete against each other for the chance to sing

Ridicule some singers to motivate them to do better

3. How can a church improve?

The church is holy and needs no improvement

Continually seek to improve the way they do things

Provide longer sermons

If you got all three correct, you are on your way to becoming a Champion in Total Quality. If you had problems, you had better look over the material again.

Improve your place of worship

Resources and references

Ron Kurtus' Credentials

The following resources provide information on this subject:

Web sites

TQM Resources


The Five Star Church: Helping Your Church Provide the Highest Level of Service to God and His People by Stan Toler and Alan Nelson; Regal Books (1999) $25.00

Top-rated books on Total Quality

Questions and comments

Do you have any questions, comments, or opinions on this subject? If so, send an email with your feedback. I will try to get back to you as soon as possible.

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Mini-Quiz: Applying TQM in a Church

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