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Mini-Quiz: Everyone is Not a Customer in TQM

by Ron Kurtus (revised 27 May 2008)

Take this Mini-Quiz to check your understanding of the lesson material.

1. How are you the customer of a car salesman?

You pay the dealership for the car and are responsible for his commission

You are providing him with the service of dealing with him

It depends on whether you are buying the car for yourself or someone else

2. Is a fellow worker your customer or your supplier?

Everyone is my supplier

Neither, unless you affect his wages

Everyone is my customer

3. What is your role with respect to the company janitor?

You can boss him around, since he gets paid less than you

You are his customer, even though you don't pay him

You are the user of his services

If you got all three correct, you are on your way to becoming a Champion in Total Quality. If you had problems, you had better look over the material again.

Satisfy the customer

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Mini-Quiz: Everyone is Not a Customer in TQM

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