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Mini-Quiz: Air Force Weapons Lab TQM Continuous Improvement Plan

by Ron Kurtus (1 June 2008)

Take this Mini-Quiz to check your understanding of the lesson material.

1. What is the Weapons Lab's definition of TQM?

TQM is a leadership philosophy

TQM stands for zero defects, or else

TQM is a way to cut costs by cutting pay

2. What is the main goal of their implementation strategy?

To remain out of the public spotlight

To develop the greatest weapons possible

To satisfy their customers

3. Who are members of a Process Action Team?

Top managers seeking to improve workers' processes

People who work closely on some aspect of a process

The customers

If you got all three correct, you are on your way to becoming a Champion in Total Quality. If you had problems, you had better look over the material again.

Concentrate on excellence

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Mini-Quiz: Air Force Weapons Lab TQM Continuous Improvement Plan

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