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Mini-Quiz: TQM in the Strategic Defense Initiative Organization (SDIO)

by Ron Kurtus (27 May 2008)

Take this Mini-Quiz to check your understanding of the lesson material.

1. What type of approach is TQM in SDIO?

An aggressive approach to get employees to work harder

A way to start a zero-defects program

A structured approach to continuous process and product improvement

2. What was a problem in the 1970s that initiated TQM in the United States?

Increased competition from high quality Japanese products

Qualified workers were moving to other countries

American automobiles were getting too large

3. What would SDIO Process Action Teams do?

Meet with defense contractors to force them to increase quality

Analyze processes and recommend improvements

Develop technologies while managers worked on TQM

If you got all three correct, you are on your way to becoming a Champion in Total Quality. If you had problems, you had better look over the material again.

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Mini-Quiz: TQM in the Strategic Defense Initiative Organization (SDIO)

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