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Mini-Quiz: U.S. Air Force Space Systems Division Total Quality Booklet

by Ron Kurtus (27 May 2008)

Take this Mini-Quiz to check your understanding of the lesson material.

1. What type of leadership councils did SSD create?

Senior Leadership and Total Quality Leadership

They allowed Air Force enlisted men and women run leadership councils

Continuous Process Improvement councils

2. What type of continuous improvement model do they have?

Top down and bottom up

Raises in pay depend on improved quality

Following Deming's Plan-Act-Review cycle

3. What are the stated goals of SSD?

Expect zero defects from the troops

Satisfy our customers' needs in war and peace

Put a man on Mars by the year 2000

If you got all three correct, you are on your way to becoming a Champion in Total Quality. If you had problems, you had better look over the material again.

Improve your personal quality

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Mini-Quiz: U.S. Air Force Space Systems Division Total Quality Booklet

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