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Results of TQM Survey Questions

by Ron Kurtus (updated 9 February 2022)

Note: For a while, I had survey questions on the various topics. Answers were tabulated and placed in a database. That feature has been temporarily put on hold. However, you can still see the results of the survey.

Does your company follow Total Quality principles? Yes: 67 (62%) No: 40 (37%) Total: 107
Does your company seek customer satisfaction? Yes: 57 (78%) No: 16 (21%) Total: 73
Do you ask what your customers expect? Yes: 57 (76%) No: 18 (24%) Total: 75
Should a company help their suppliers? Yes: 1172 (95%) No: 57 (4%) Total: 1229
Do quality products result in higher profits? Yes: 88 (82%) No: 19 (17%) Total: 107
Is Total Quality in business outdated? Yes: 23 (27%) No: 60 (72%) Total: 83
Does your management support quality improvement? Yes: 47 (68%) No: 22 (31%) Total: 69
Would you pay more for a quality product? Yes: 87 (90%) No: 9 (9%) Total: 96
Have you ever bought an unreliable product? Yes: 56 (80%) No: 14 (20%) Total: 70
Does extra service result in repeat business? Yes: 83 (58%) No: 58 (41%) Total: 141
Should workers have a say in how a company is run? Yes: 204 (67%) No: 100 (32%) Total: 304

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